Desk Coordinator

Description:

What we offer:

Compensation

• Hourly Rate
• Benefits
• bring your dog to work!

Core Competencies:

• Consistent and timely attendance
• Ability to learn dog recognition
• Completion of all E-learning platforms
• NPS and phone scores
• Proper door control in all rooms
• Proper record keeping
• Participate and lead topics in team meetings

Personal Characteristics

• Detail oriented
• Quick thinkers
• Emotionally intelligent
• Outgoing, enthusiastic by nature
• Fun-loving
• Strong observance skills
• Strong multitasker
• Excellent communicator

Day to Day Duties

• Data entry, calling vets, booking appointments, speaking to customers about daycare and their dogs.
• Staying transparent with pet owners and what is going on with their dogs
• Greeting EVERYONE that walks in or out of Dogtopia, creating unique relationships with every customer.

Clean and Safe Environment

To ensure our furry friends are always in a safe and clean environment, we take pride in working as a team to get all the nitty gritty complete

• Keeping playrooms clean of messes at all times
• Does walk through and risk awareness inside and outside playrooms
• Ensure playrooms are following proper policies and procedures
• Cleaning may include, mopping, sweeping, trash and water refill
• Equipment check for proper operations
• Being proactive in making sure dogs are always in a clean and safe environment is key!

Health and Grooming

• Spa services coordinator/manager/trainer - ensure all spa services get done timely and are done to specifications
• Will learn how to identify dog breeds and behaviors
• Report dog scuffles right when they occur for safe wound cleaning if needed
• Work with team to assure our Quality of Care sets the standards for dog care

Customer Service and Presentation

• Ability to work cohesively with their team in a respectful and professional manner
• Excellent communicator and can speak consistently to our 3 Ss (Smile, Story, Satisfaction)
• Be knowledgeable on pricing and services
• Use social media to promote in-store and out of store events
• Strive for high customer review ratings by always smiling for the cameras and engaging in safe play!
• ENJOY your team! GROW your team! and PLAY to your fullest potential!

As the Front Desk coordinator you are responsible to work with all customers, furry friends and team members to ensure Dogtopia sets the highest standards and satisfaction of safety and fun.

Requirements:

Qualifications

• Must love dogs
• Ability to spend up to 100% of work time standing
• Ability to work flexible days and hours, including holidays and weekends
• Ability to work cohesively with others in a fun, fast paced environment
• Strong customer service skills
• Ability to "own" a room of dogs
• All rooms are equipped with cameras for pet parents to stay engaged
• Caring for all furry friends as if they were a part of your famliy
• Keep data accurate with current dogs
• Engage, play and enjoy the furry friends
• Understand our Dogtopia-isms. the rules of which we, as Dogtopians live by are:
• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack.
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like It's the Most Exciting Day Ever!