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Customer Experience Agent
Customer Experience AgentSoapy Joe's Group, Inc. • Santee, CA, United States
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Customer Experience Agent

Customer Experience Agent

Soapy Joe's Group, Inc. • Santee, CA, United States
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Type

Full-time

Description

Description:

Join a dynamic, fun team focused on driving positive customer experiences. A key part of this role is proactively retaining members considering cancellation by addressing their needs and demonstrating value. Creativity, quick thinking, and rapport-building are essential. Full-time, onsite at our Santee, CA Home Office with growth opportunities with a fast-growing company.

Key Responsibilities:

  • Provide friendly interactions across multiple systems.
  • Update accounts, billing, and transactions accurately.
  • Handle multiple interactions via phone, email, chat, and reviews.
  • Make outbound calls for cross-sell, up-sell, and follow-up.
  • Process membership functions quickly to ensure satisfaction.
  • Investigate claims and communicate incident results effectively.
  • Follow procedures with a fun, adaptable attitude.
  • Write clear, professional emails for unique scenarios.
  • Support loyalty, referral, and member experience programs.
  • Overcome objections with resilience and solutions.
  • Explain billing and products clearly.
  • Contribute to scripts, macros, and training.
  • Escalate issues with insights, show proactivity.
  • Share feedback in focus groups for improvement.
Requirements

Job Requirements:
  • High school diploma or higher.
  • 2+ years customer service experience; call center experience a plus.
  • 2+ years CRM experience (eg. Zendesk, Salesforce).
  • Excellent communication skills; fluent in English; Spanish a plus.
  • Friendly, fun, personable, problem-solver.
  • Typical schedule is Monday to Friday, between 8:00 am and 5:00 pm.
  • Ability to work remotely if needed.
Physical Requirements:
  • Physically able to sit for extended periods, operate computers and other electronic devices comfortably.?
  • Capable of moving about to access tools and office equipment when required.?
  • Ability to lift up to 50 lbs, and perform physical movements such as twisting, crawling, or reaching overhead when necessary.

No staffing agencies or third-party recruiters, please.

Salary Description

$21-$24 per hour
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Customer Experience Agent • Santee, CA, United States

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