Order Entry / Customer Service

Job Description

Job Description

Company Overview

Excel Technologies, Inc. is a family-run designer, manufacturer and global distributor of supplies, instruments and equipment with disruptive technologies in optical applications and materials preparation for large aerospace and defense OEM's. We empower customers to understand their materials by delivering the industry's most comprehensive suite of products and services for materials preparation, inspection, measuring and analysis. Our customers represent the elite of modern engineering and manufacturing, spanning industries that shape the future - aerospace and defense, advanced manufacturing, automotive, energy, electronics, and medical technology including multiple partners at the forefront of humanity's race to return to space (we can't mention any names; but think Musk, Bezos and Branson...you get the picture).

As a family-run, and now woman owned, small business of over 53 years, Excel remains invested in yesterday, today and tomorrow. Our experience, stability and growth are rooted in maintaining unparalleled attention to detail and consistently working to exceed expectations. And, like a family, our success starts and ends with building and fostering relationships through effective, ongoing communication and collaboration.

Duties & Responsibilities

• Accurately process detailed orders received via online, fax, e-mail, and telephone while adhering to established company standards
• Manage customer portals and EDI transactions
• Daily preparation of end of day reports and review of orders in process
• Generate shipping documents and labels (communicate with logistics companies when necessary)
• Participate in receipt of goods and invoicing process
• Maintain electronic (CRM System / Pipeline) and hard copy files including supplier / vendor surveys
• Participate in daily team huddles
• Customer service tasks related to order processing, including but not limited to; acknowledgements, clarifications, order status, inventory status, backorders, tracking information and CRM pipeline
• Perform general office tasks and work on projects that may not be associated with daily activities, as requested at the discretion of management
• Resolve order errors and pricing discrepancies; work to prevent similar future errors
• Communicate with team members regarding outbound and inbound shipments (process RMA's as needed)
• It is expected that duties and responsibilities are performed in accordance with standard operating procedures and requirements.

Experience & Requirements

This is a flexible position open to candidates with varying levels of experience; order processing, customer service, order fulfillment, inventory control and administrative warehouse experience is an advantage. Candidates should demonstrate exceptional organizational, time management, and prioritization skills and possess excellent verbal and written communication skills. Successful candidates are able to multitask and process customer documents in an ERP environment quickly and accurately, with little supervision. Proficiency with Microsoft Excel, Outlook and Word is expected. Candidates are expected to accurately type 50 wpm, at minimum. Experience with shipping software (UPS WorldShip, FedEx) and / or enterprise software solutions (e.g. CRM, ERP, EDI) is a bonus.

Compensation

Excel offers a competitive salary depending on experience and a full complement of benefits.