Customer Support Representative

Location: Onsite

Who we Are

Youtheory, located in Irvine California, is a leading manufacturer of health and wellness supplements including the award winning line of youtheory products which are sold in over 50,000 retailers worldwide. With over 200 years of combined service in the natural foods and supplement industry, Youtheory executives are committed to its mission of being a purpose built company that continually supports a wide range of charitable organizations both locally and globally.

Overall Responsibilities

To ensure that optimum customer service is obtained through accurate and professional utilization through e-mail, EDI, fax, customer call ins, invoicing, maintenance of customer files, pricing files, and professional liaison with the customers, internal sales & marketing team, and distribution.

Specific Key Responsibilities & Duties

• Process all orders in a timely manner ensuring maximum unit fill, correct pricing, bonus items follow the promotional calendar, substitutions are made where necessary, communicate the delivery details to distribution and traffic, and follow up that the orders are shipped on time to meet the due dates
• Liaise with production planning and CPFR when required to confirm stock availability for orders and manage order allocation
• Answer all inquiries in a professional, congenial, and timely manner for the following purposes: placement of orders, reporting of damages, shipping errors, pricing errors, product availability, tracing of orders and new accounts
• Maintain current knowledge of required documentation for international orders and 3'd party contracts
• Liaise with Traffic/Customs Compliance for required document completion
• Communicate to the accounts, Territory Managers, and Key Account Managers all pertinent
• information regarding ship dates, back orders, discontinued items substitutions, etc.
• Review all open orders to ensure they are kept current and prioritized daily
• Liaise with 3'd party service providers by providing open order details and follow up to ensure that all orders can be filled and shipped within the required time frame to meet customers requested delivery dates
• Review sales orders for invoice accuracy
• Act as liaise with Sales Team on items including but not limited to, car stock, POP material, special reports, out of stock situations and launch date problems
• As required ensure delivery and return of trade show materials and point of purchase material.
• Review, approve and process claims from accounts for A/R posting
• Working in compliance with the company's Health & Safety Policies/SOPs including but not limited to the Safety Responsibilities Procedure
• Will comply with Good Manufacturing Practices in all GMP sensitive areas of Jamieson Laboratories Ltd. facilities
• Other duties or projects as assigned

Knowledge, Skills & Abilities Requirements

• Grade 12 or equivalent
• Excellent interpersonal and communication skills (verbal and written)
• Working knowledge of Word, Excel, Outlook, SAP, Xtuple/ERP would be considered an asset
• Familiarity with both manufacturing and warehouse operations and transportation of consumer goods
• Self-motivated, good organizational skills and a team player
• Ability to communicate in a bilingual capacity would be a definite benefit, preferably in Spanish or French
• Able to work in a fast-paced environment

Benefits:

• Competitive salary, including discretionary performance-bases bonuses
• Health Benefits (medical, dental, vision)
• Life Insurance
• 401(k) Matching
• Flexible Spending Accounts
• Employee Assistance Program
• Vacation Time
• Employee Recognition Programs
• Learning & Development
• Work/Life Balance
• Fun Company Events

Our Values

ACCOUNTABILITY: We do what we say. We take personal ownership for our work and actions and its impact on others and the business.

RESPECT: We do it together authentically and inclusively. We actively listen and engage each other, including diverse perspectives.

EXCELLENCE: We drive to high standard for product, people and planet. We challenge the status quo and bring forward innovative ideas in the continuous pursuit of quality.

AGILITY: We embrace change and act with flexibility. We welcome new ideas and feedback, swiftly incorporating them to improve our performance