Healthcare Concierge

Job Description

Together we're changing healthcare, this is your chance to be part of the action!

OtterBase is seeking compassionate, service-driven professionals to join our client's team as a Concierge at one of the region's leading hospitals.

In this role, you will support clinical teams, assist patients and families, and help create a calm, seamless experience at every touchpoint. This is an opportunity to bring elevated hospitality into a healthcare environment where service truly makes a difference.

What You'll Do

• Partner with nurses and clinical staff to manage and fulfill non-clinical requests through our client's custom app.
• Provide thoughtful, responsive support to patients, families, and visitors.
• Balance empathy with efficiency in a dynamic, fast-paced hospital setting.
• Contribute to a culture that blends warmth, professionalism, and high-touch service.
• Serve as a trusted resource, helping ensure every interaction feels supportive and personalized.

What We're Looking For

• Experience in hospitality, guest services, or other customer-facing roles.
• An interest in healthcare and a willingness to learn in a clinical environment.
• Strong communication, organization, and problem-solving skills.
• The ability to remain composed, adaptable, and engaged throughout the day.
• A genuine passion for creating exceptional experiences for others.

Why Join Our Team?

This boutique hospitality program is offered at select hospitals nationwide, bringing luxury-level service standards into healthcare settings. You'll play a meaningful role in enhancing the patient and family experience while supporting care teams in impactful ways.

If you're ready to combine service excellence with purpose-driven work, we'd love to connect with you.

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