Talent.com
Guest Coordinator
Guest CoordinatorUlta Beauty • Surprise, AZ, United States
[error_messages.no_longer_accepting]
Guest Coordinator

Guest Coordinator

Ulta Beauty • Surprise, AZ, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

OVERVIEW

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry's most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging -even as they're plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.

Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.

We are the future of beauty services. Be part of the transformation.

GENERAL SUMMARY & SCOPE

The Guest Coordinator is responsible for engaging with guests and promoting the Ulta Beauty services business through one-on-one guest interactions, both over the phone and in-person. They represent the image, products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service / retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate salon services and product knowledge.

PRINCIPAL DUTIES & RESPONSIBILITIES (

  • Essential Functions)

The Guest Coordinator is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects / duties as assigned) :

Performance

  • Contribute to meeting or exceeding the store's goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales as set by Ulta Beauty.
  • Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service.
  • Courteously handle sales, refunds and exchanges.
  • Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon.
  • Build the services business by informing guests of current promotions and events and confidently inviting them to try services (inclusive of boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests.
  • Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.
  • Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
  • Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
  • Maintain prompt, regular attendance.
  • People

  • Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
  • Create awareness around stylists' personal goals through communication and collaboration with the entire team to drive success.
  • Develop guest relationships through in-person and over-the-phone interactions and provide appropriate retail and service recommendations.
  • Identify guests' needs by observing consultations and ensuring each service guest receives a 360° experience.
  • Collaborate with managers, associates, stylists, and skin therapists throughout the store to help grow the business and support a well-rounded guest experience.
  • Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service.
  • Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
  • Attend mandatory trainings and meetings to enable continuous professional development.
  • Process

  • Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards.
  • Adhere to Ulta Beauty's dress code.
  • Support the services team with ensuring all safety, sanitation, and infection control procedures are being followed before, during, and after services; always ensure compliance with state board guidelines.
  • In partnership with the EM, utilize the Ulta Beauty scheduling tools (e.g., services booking system, payroll management tools, Scheduling Opportunities Worksheet, and peak 25 hours) to recommend schedule adjustments that will maximize results.
  • Communicate any supply needs to the EM, ensuring guest-readiness at all times.
  • Contribute to maintaining outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
  • Protect company assets by following loss prevention best practices and providing exceptional guest service.
  • Execute other operational tasks as directed.
  • JOB QUALIFICATIONS

    Education

  • High school diploma is preferred
  • Experience

  • 1 year of relevant work experience or equivalent combination of education and relevant work experience
  • Skills

  • Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)
  • Demonstrate significant competency in sales, products, and service
  • Ability to build and maintain strong customer relationships
  • Strong communication skills
  • Ability to troubleshoot
  • Ability to work independently and as part of a team
  • SPECIAL POSITION REQUIREMENTS

  • Work a flexible schedule to include days, evenings, weekends, and holidays
  • WORKING CONDITIONS

  • Continuous mobility throughout the store during shift
  • Frequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift
  • Continuous lifting and / or moving up to 10 lbs. during shift
  • Continuous coordination and manipulation of objects during shift
  • Frequent use of a computer, telephonic devices, and related office supplies
  • If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.

    ABOUT

    At Ulta Beauty (NASDAQ : ULTA), the possibilities are beautiful . Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services.

    We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

    [job_alerts.create_a_job]

    Guest Coordinator • Surprise, AZ, United States

    [internal_linking.similar_jobs]
    Sales Coordinator

    Sales Coordinator

    Atrium Hospitality • Glendale, AZ, US
    [job_card.full_time]
    Hotel : Phoenix Glendale Renaissance 9495 Entertainment Blvd.Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of Sale...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Hotel Part Time Weekend Front Desk Agent

    Hotel Part Time Weekend Front Desk Agent

    TownePlace Suites by Marriott - Goodyear, Arizona • Goodyear, AZ, US
    [job_card.part_time]
    Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, help...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Desk Agent (PM Shift)

    Front Desk Agent (PM Shift)

    Everhome Glendale • Glendale, AZ, US
    [job_card.full_time]
    Life as a Front Desk Agent (PM Shift) : .As a Front Desk Agent with Superhost Hospitality at Everhome Suites Glendale, you are the face of our establishment, providing exceptional service to our gues...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Associate - Guest Experience Specialist

    Sales Associate - Guest Experience Specialist

    Bob's Discount Furniture • Glendale, AZ, United States
    [job_card.full_time] +1
    Retail Guest Experience Sales Specialist.Our Retail Guest Experience Sales Specialists are a driving force behind Bob's Discount Furniture's success and expansion. Whether you're looking for full-ti...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Web Services Coordinator

    Web Services Coordinator

    Maricopa Community College District • Avondale, AZ, United States
    [job_card.full_time] +1
    Estrella Mountain Comm College.Summer Hours : Monday - Thursday, 7am-6pm.Schedule is based on the operational needs of the department and EMCC. To best serve the students, department, and college, th...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sports Coordinator - North Surprise (PT)

    Sports Coordinator - North Surprise (PT)

    Christ's Church of the Valley • Surprise, Arizona, US
    [job_card.full_time]
    Job Description Job Description Company Description CCV Stars is a year-round, rapidly growing, multi-site outreach ministry of CCV that exists to connect the community through sports.Stars provi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Activities Coordinator

    Activities Coordinator

    CCMC • Surprise, AZ, US
    [job_card.full_time]
    Activities Coordinator / Manager.Coordinates all resident activities for the resort and manages the Activities department. These duties may vary from season to off-season times.Full-Time Position - Be...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Comfort Advisor

    Comfort Advisor

    Bumble Bee Home Services • Glendale, AZ, US
    [job_card.full_time]
    If you know how to close, build trust, and deliver an outstanding customer experience,.Comfort Advisors who want strong leads, real support, and uncapped potential. Educate homeowners on system opti...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Food and Beverage Manager

    Food and Beverage Manager

    FatCats • Surprise, Arizona, US
    [job_card.full_time]
    Job Description Job Description Description : Food and Beverage Manager Pay Range : $58K-$62K / Yr FT / PT : Full Time Salary Schedule : Expect a 50+ hour workweek with varied shifts, including nights, w...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Desk / Guest Service Agent

    Front Desk / Guest Service Agent

    Sunridge Hotel Group • Avondale, AZ, US
    [job_card.full_time]
    Front Desk / Guest Service Agent.Accommodates guests of the hotel by performing the following duties.Greets, registers, and assigns rooms to guests. Handles confidential information, including guest r...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Housekeeping Attendant

    Housekeeping Attendant

    Help Space LLC dba • Goodyear, Arizona, US
    [job_card.full_time]
    Job Description Job Description • Housekeeping At Help Space Vacation Rentals, we believe in a "sound spirit in a sound body" and a sound body can only be felt when the environment around it is n...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Dental Treatment Coordinator - Full Time $500 Sign On / Retention Bonus!

    Dental Treatment Coordinator - Full Time $500 Sign On / Retention Bonus!

    DOCS Health • Glendale, AZ, US
    [job_card.full_time]
    DOCS Dental is seeking a welcoming, organized Member Coordinator to join our team in a state-of-the-art dental practice serving military families and veterans. As part of the Army and Air Force Exch...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Crisis Coordinator EMPACT

    Crisis Coordinator EMPACT

    La Frontera Center Inc. • Glendale, Arizona, US
    [job_card.full_time]
    Job Description Job Description Who we are : EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued communi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Timekeeping Coordinator

    Timekeeping Coordinator

    VirtualVocations • Peoria, Arizona, United States
    [job_card.full_time]
    A company is looking for a QGenda Timekeeping Coordinator.Key Responsibilities Review and validate time punch activity, ensuring accuracy and compliance Approve locum provider timesheets and com...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Breast Imaging Coordinator

    Breast Imaging Coordinator

    SimonMed Imaging • Glendale, AZ, US
    [job_card.full_time]
    Join the fastest growing outpatient radiology practice in the Nation - SimonMed Imaging! Our commitment to excellence and improving patient care paired with the best-in-class technology allows us t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Benefits Customer Service Coordinator (50k-90k per year)

    Benefits Customer Service Coordinator (50k-90k per year)

    Professional Careers • Avondale, Arizona
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Leasing Associate

    Leasing Associate

    Continental Properties • Glendale, AZ, United States
    [job_card.full_time]
    Successful Leasing Associates demonstrate an unparalleled commitment to customer service and resident satisfaction while helping clients find their perfect home. Community Manager of the property.Ad...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Guest Experience Coordinator

    Guest Experience Coordinator

    Sandpiper Property Management • Peoria, AZ, United States
    [job_card.full_time]
    Become Our Next Guest Experience Coordinator!.Your Mission : Transform Guest Interactions and Support Our Hotel Operations!. This crucial position offers you the chance to create.You will exemplify o...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]