Customer Experience Representative

Description:

As a Customer Experience Representative, you will deliver exceptional service to guests in the dining area and assist them with our advanced kiosk ordering system.

Key Responsibilities:

• Welcome every guest with a warm smile and guide them to the kiosk ordering system.
• Serve as the expert on kiosk functions to assist guests efficiently.
• Help guests with rewards programs, order placements, payments, number cards, and beverage service.
• Provide beverage service and assist guests at the kiosks.
• Support team members by fulfilling guest needs, food running, and pre-bussing when kiosks are not busy.
• Maintain a clean and well-stocked kiosk area, including changing receipt paper as needed.
• Engage guests with sampling opportunities as they enter the café.
• Ensure guest requests are met with a friendly demeanor and proactive action.
• Promote and support company initiatives positively.

Secondary Responsibilities:

• Assist team members with running food and pre-bussing during quieter times.
• Keep package goods displays organized and restocked.
• Maintain cleanliness at the condiment station and within the dining area.
• Sweep and tidy up the dining room and bus tables as necessary.
• Perform additional duties as required.

Work Schedule:

Availability for low volume hours from 8:00 AM to 2:00 PM, with flexibility during peak times for medium to high volume scenarios.