Director - Enterprise Application Services

Director - Enterprise Application Services

Cookeville, TN, United States

Job Description

Description of Job Duty :

Provides strategic and operational leadership for the university’s enterprise application environment, ensuring systems and services align with institutional priorities and deliver high-quality, customer-focused support. This role oversees the management, support, and continuous improvement of enterprise platforms—including student information systems, ERP, CRM, learning management systems, data integrations, and workflow solutions—to enhance academic and administrative business processes and advance digital transformation.

The Director leads and develops a team of technical and functional professionals, fostering performance excellence through coaching, feedback, and clear prioritization aligned with university decision-making and IT–business objectives. Working collaboratively across IT and campus stakeholders, the role drives integrated IT initiatives, application modernization, automation, and the adoption of emerging technologies, including AI-enabled tools. The Director evaluates internal and external trends, leads continuous improvement efforts, and ensures accountability for process adherence while identifying opportunities for optimization and increased customer satisfaction.

Additionally, the role guides build-versus-buy decisions, manages vendor and contractor relationships, and provides transparent project and service status reporting to leadership. The Director supports workforce planning and change management by anticipating future skill needs, ensuring staff are equipped to meet evolving demands, and developing communication, process, and training strategies to support successful transitions. Through proactive planning and execution, this position ensures technology investments effectively support student success, operational efficiency, and long-term institutional goals.

Tennessee Tech is an Equal Opportunity / Affirmative Action employer.

Responsibilities

Essential Functions :

Strategic Leadership & Planning

• Develop and execute a strategic roadmap for enterprise applications aligned with the institution’s mission and priorities in technology, innovation, and service advancement.
• Assess new technologies—including AI, automation, and next-generation cloud platforms—to recommend and implement transformative solutions.
• Lead enterprise-wide modernization initiatives, including cloud migrations, system upgrades, and digital workflow transformations.

Budgeting & Resource Management

Governance, Compliance & Security

Project & Portfolio Management

Stakeholder Engagement & Service Excellence

Team Leadership & Development

Application Ecosystem Management

Physical Demands :

This is an office job. Most work in indoors at a computer or desk. Must operate a computer (using a mouse and keyboard) on a daily basis.

Work Hours :

Monday through Friday 8 : 00 a.m. to 4 : 30 p.m.

Some nights and weekends required.

Special Instructions :

Applicants are required to electronically upload a cover letter, resume, copy of transcripts (official transcripts required upon hire), and complete contact information for three references. References will be contacted at a later date. Submission of materials is the applicant’s responsibility. Applications without all required materials are incomplete and will not be considered.

Salary :

Commensurate with education and experience. Level M4, Grade 16.

Benefits Information :

The University offers a competitive benefits package. Benefits include the accumulation of two vacation days per month and one sick leave day per month, and thirteen University holidays. Other benefits include medical and life insurance (shared cost with the university), retirement, optional 401k, and education benefits.

Qualifications

Minimum Qualifications :

Bachelor's degree from an accredited institution in Information Technology, Computer Science, Information Systems, Business Administration, Communications or a related discipline. At least 10 years of related professional experience, including 5 years of progressively responsible experience in enterprise application management, systems administration, or IT leadership.

Knowledge

Skills

Abilities

Preferred Qualifications :

Master’s Degree preferred in IT Management, Systems Engineering, or an MBA with a technology focus.

Experience in higher education or other complex organizational environments. Experience leading cloud transformations, ERP / SIS migrations, or major modernization efforts. Experience with AI-enabled enterprise tools, workflow automation.

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