Talent.com
Remote Online Exams & Customer Experience Assistant - Italian Speaking
Remote Online Exams & Customer Experience Assistant - Italian SpeakingPeopleCert • Albuquerque, NM, US
Remote Online Exams & Customer Experience Assistant - Italian Speaking

Remote Online Exams & Customer Experience Assistant - Italian Speaking

PeopleCert • Albuquerque, NM, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters.remote]
[job_card.job_description]

Online Exams & Customer Experience Assistant

Ready to drive seamless operations and deliver outstanding service to our customers? We're seeking an Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert's global certification services. Join us and make an impact!

As a Remote Online Exams & Customer Experience Assistant - Italian Speaking, your tasks will include the following :

Customer Service :

  • Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.
  • Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.

Online Proctoring :

  • Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
  • Enforce exam rules and protocols to maintain the integrity of the certification process.
  • Handle any technical or procedural issues that may arise during exams.

    • Back-Office Exam Operations :

  • Execute administrative tasks related to exam registrations, scheduling, and result processing.
  • Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.
  • Collaborate with cross-functional teams to streamline processes and improve operational efficiency.

    • General Duties :

  • Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.
  • Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert's multinational presence and global operations across multiple time zones.
  • Ensure their work and presence is aligned with company's values "Quality - Passion - Integrity Innovation," at all times

    • What we look for :

  • Bachelor's degree any discipline will be an asset
  • Previous experience in similar position / function will be considered as an asset
  • Prior working experience in the certification of persons and / or training and exam fields would be considered an advantage
  • Passionate with Customer Satisfaction
  • Excellent command of the English & Italian language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus).
  • Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.
  • Excellent interpersonal, verbal, and written communication skills.
  • Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment
  • Availability to work in 24 / 7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).

    • What we offer :

  • Monthly Bonus upon Performance
  • Work in an international, dynamic and fun atmosphere
  • Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
  • Complimentary coffee and tea in all our premises
  • Huge learning experience in using best practices and global environment
  • Constant personal and professional development

    • Working on Home Office (HO) Secure English Language Tests (SELTs)

    Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and / or bankruptcy must be declared.

  • If working on the SELT service in the UK, background checks will include :
  • A basic or enhanced Disclosure Barring Service (DBS) check
  • Right to Work in the UK check (including nationality, identity and place of residence)
  • HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
  • Financial background check
  • Employment reference check
  • If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK.

    • All applications will be treated with strict confidentiality.

    [job_alerts.create_a_job]

    Customer Experience • Albuquerque, NM, US

    [internal_linking.related_jobs]
    AI Trainer -Remote Content Reviewer

    AI Trainer -Remote Content Reviewer

    Outlier • Rio Rancho, NM, United States
    [filters.remote]
    [job_card.full_time]
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Online Product Support - No Experience

    Remote Online Product Support - No Experience

    GLOCPA • Belen, New Mexico
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Work From Home -Remote AI Content Reviewer

    Work From Home -Remote AI Content Reviewer

    Outlier • Rio Rancho, NM, United States
    [filters.remote]
    [job_card.full_time]
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Bilingual Italian Marketing Expert - AI Trainer ($50-$60 per hour)

    Remote Bilingual Italian Marketing Expert - AI Trainer ($50-$60 per hour)

    Mercor • Rio Rancho, New Mexico, US
    [filters.remote]
    [job_card.full_time]
    Mercor is seeking • •native Italian speakers • • who are also • •marketing professionals • • based in • •Italy • •.This role combines your • •marketing expertise • • across a wide variety of different subjects...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Independent Online Earner - Flexible and Remote

    Independent Online Earner - Flexible and Remote

    Finance Buzz • Los Lunas, New Mexico, US
    [filters.remote]
    [job_card.temporary]
    We’re seeking proactive and independent individuals interested in learning how to earn money online.This opportunity is ideal for those who want a self-directed, flexible way to build extra income....[show_more]
    [last_updated.last_updated_30] • [promoted]
    Online Research Participants (Pay up to $3,000 / study) - High hourly pay and flexible scheduling (Hiring Immediately)

    Online Research Participants (Pay up to $3,000 / study) - High hourly pay and flexible scheduling (Hiring Immediately)

    Maxion Research • Los Lunas, New Mexico, US
    [job_card.part_time]
    Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Online Work-From-Home - $45 per hour - No Experience

    Online Work-From-Home - $45 per hour - No Experience

    Online Consumer Panels America • Rio Rancho, New Mexico, US
    [filters.remote]
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote FinTech Product Analyst - AI Trainer ($50-$60 / hour)

    Remote FinTech Product Analyst - AI Trainer ($50-$60 / hour)

    Data Annotation • Rio Rancho, New Mexico
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Bilingual Italian Legal Expert - AI Trainer ($80-$90 per hour)

    Remote Bilingual Italian Legal Expert - AI Trainer ($80-$90 per hour)

    Mercor • Rio Rancho, New Mexico, US
    [filters.remote]
    [job_card.full_time]
    Mercor is seeking • •native Italian speakers • • who are also • •legal professionals • • based in • •Italy • •.This role combines your • •legal expertise • • across a wide variety of different subjects with • •...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Financial Advising Expert - AI Trainer ($50-$60 / hour)

    Remote Financial Advising Expert - AI Trainer ($50-$60 / hour)

    Data Annotation • Rio Rancho, New Mexico
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Postdoctoral Appointee - Quantum Performance Characterization and Information Science, NM / CA - Remote

    Postdoctoral Appointee - Quantum Performance Characterization and Information Science, NM / CA - Remote

    Sandia National Laboratories • Albuquerque, NM, United States
    [filters.remote]
    [job_card.full_time] +2
    Sandia National Laboratories is the nation's premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad a...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Administrative Assistant (Remote Position)

    Administrative Assistant (Remote Position)

    GOLD GATE • Rio Rancho, New Mexico
    [filters.remote]
    [job_card.full_time] +1
    [filters_job_card.quick_apply]
    Administrative Assistant (Remote Position).Part-Time : $18–$24 per hour.Full-Time : $20–$28 per hour.We are seeking a dependable and well-organized Remote Administrative Assistant to supp...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Entry-Level Currency Trader

    Remote Entry-Level Currency Trader

    Maverick Currencies • Albuquerque, NM
    [filters.remote]
    [job_card.full_time] +1
    Top-ranked proprietary trading firm, Maverick Currencies, is searching for entrepreneurially-minded, profit-driven people to be trained in the art and science of proprietary trading in its online c...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Work – Product Assessments - $25-$45 per hour (No Experience)

    Remote Work – Product Assessments - $25-$45 per hour (No Experience)

    Online Consumer Panels America • Rio Rancho, New Mexico, US
    [filters.remote]
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Online Exams & Customer Experience Assistant - Polish Speaking

    Online Exams & Customer Experience Assistant - Polish Speaking

    PeopleCert • Albuquerque, NM, US
    [job_card.full_time]
    Online Exams & Customer Experience Assistant.Ready to drive seamless operations and deliver outstanding service to our customers? We're seeking an Online Exams & Customer Experience Assistant to pr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    RN Instructor

    RN Instructor

    University of New Mexico - Hospitals • Tome, NM, US
    [job_card.full_time]
    Relocation Assistance Available.Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations....[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Survey Taker

    Remote Survey Taker

    Ipsos • Monterey Park, New Mexico, United States
    [filters.remote]
    [job_card.full_time]
    Ipsos iSay, an online research community powered by Ipsos—the world’s third-largest market research company—is looking for enthusiastic. This is your opportunity to influence the future of brands, g...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

    Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

    OCPA • Belen, New Mexico, us
    [filters.remote]
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]