Customer Support Specialist-Call Center

Customer Support Specialist-Call Center

This is a contract position. This is an on-site position in Providence, RI.

Job Description

This Consumer Lending Advisor role is a call center position supporting customers for one of the larger financial institutions in the US. Advisors will manage incoming calls for payment inquiries, assistance with website management and inquiries for declined applications.

Job Responsibilities

• Respond to customer issues with speed, find answers promptly, and address concerns in a polite, empathetic, and professional manner.
• Manage incoming calls and provide accurate information to customers.
• Possess the ability to quickly memorize, recall, or research answers to customer inquiries.
• Demonstrate excellent customer care and focus by assessing customers' needs and providing appropriate solutions, troubleshooting steps, or guidance for a positive customer experience.
• Learn and adhere to all customer service procedures and policies.
• Strive to exceed personal and team targets, goals, and quotas.
• Aim for swift resolution of customer inquiries.
• Maintain records of customer interactions, organizing and filing profile/account changes.

Skills/Requirements

• Previous customer service experience
• Previous call center experience preferred, but not required.
• Excellent verbal communication skills with a polite, empathetic, and professional demeanor.
• Strong customer-centric approach and the ability to assess customer needs accurately.
• Strong demonstrated computer skills
• Ability to work a flexible schedule.

Additional Information

• Contract Length: 3 months with temp to hire opportunity.
• Start Date: January 8
• Schedule: Candidates must work a 10am or 12pm start time. Shifts are 9 hours each with lunch and 2 15-minute breaks. Candidates must be available for 4 weekdays and 1 weekend shift weekly.
• Training: Training is the first two weeks on assignment.
• Training Schedule: Monday-Friday, 8-5p.
• Candidates can NOT be late or miss any training opportunities.

Pay Range: $19/HR

YUPRO Placement is the nation's leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.