Technical Service Writer

Technical Service Writer

The Technical Service Writer is responsible for the administrative, operational, and technical processes involved in managing service and repair activities from intake through shipment. This role supports communication with the Anderson Process sales team and customers to ensure an exceptional overall service experience.

Essential Duties and Responsibilities:

1. Check in equipment upon receipt and complete all required ERP/logging transactions.
2. Collaborate with Repair Technicians to develop repair quotes.
3. Conduct technical research to ensure proper part and pump selection.
4. Obtain vendor pricing for repair-related items.
5. Communicate repair quotes to the Anderson Process sales team and/or customers.
6. Generate production orders from approved quotes.
7. Maintain and update production schedules.
8. Review labor and bill of materials (BOM) accuracy, and close production orders.
9. Provide ongoing communication to customers regarding repair status and related business matters.
10. Process credit card payments and third-party billing transactions.
11. Work with manufacturers on warranty matters, including preparing reports and claims.
12. Answer service and repair-related phone inquiries.
13. Follow company work rules and policies.
14. Meet industry and company performance metrics and benchmarks.
15. Perform other duties as assigned.

Education/Skills/Experience:

Required:

• Familiarity with ERP systems (Epicor P21 or similar).
• Proficiency with desktop computers and MS Office Suite.
• Previous mechanical experience (pumps, automotive/truck, hydraulic systems, etc.).
• Strong technical acumen.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.

Preferred:

• Pump Industry experience.

Physical Requirements:

• Ability to lift 50-75 lbs.
• Ability to stand or walk 50% of the day
• Ability to twist and turn at least 25% of day
• Stoop and bend at least 25% of day
• Ability to reach above shoulders at least 25% of day.
• Repetitive hand and wrist movements at least 50% of the day.
• Forearm rotation at least 25% of the day.
• To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.

Anderson Process is an Equal Opportunity Employer