We are searching for a District Manager (DM) to be a people-first field leader responsible for developing strong leaders and high-performing clinic teams across a district of our wellness client's locations. This role focuses on coaching, training, and supporting their medical and non-medical teams to ensure clinics operate at an optimal, sustainable level while delivering an exceptional patient experience and driving healthy revenue growth.
As a growing brand, our client relies on District Managers to build engaged, accountable teams that consistently deliver 5-star service, strong membership conversion, and a positive culture that patients and team members want to return to. Operational performance and revenue are viewed as outcomes of effective leadership. The DM owns the non-clinical success of the district while partnering closely with Nursing leadership to maintain alignment, compliance, and clear role boundaries.
People Leadership, Training & Development
- Serve as a coach and leader first, developing Wellness Coordinators into confident, accountable clinic leaders who can run high-performing clinics independently.
- Train, mentor, and performance-manage Wellness Coordinators with a strong emphasis on leadership capability, service execution, team engagement, and ownership mentality.
- Oversee RN scheduling, timekeeping, and non-clinical performance in partnership with Regional Nurse Managers, reinforcing service standards, professionalism, and patient experience expectations.
- Lead hiring and onboarding for Wellness Coordinators and participate in RN interviews to ensure strong cultural alignment, service mindset, and long-term growth potential.
- Build a culture of recognition, accountability, continuous feedback, and development, ensuring team members feel supported, challenged, and set up to succeed.
- Identify talent gaps early and proactively develop bench strength for future growth, promotions, and new clinic openings.
Clinic Performance, Experience & Revenue
- Ensure clinics are fully trained, well-staffed, and operationally sound, allowing teams to deliver consistent, high-quality patient experiences.
- Drive revenue growth primarily through:
- Exceptional service execution
- Strong membership education and conversion
- Highly rated patient reviews and brand reputation
- Lead and model best practices for generating 5-star reviews, making patient satisfaction a daily habit rather than a reactive metric.
- Support clinics in reaching an optimal operating state by improving workflow, staffing effectiveness, and team confidence.
- Monitor performance trends and dashboards, using data as a coaching tool.
- Conduct clinic visits and audits focused on service quality, cleanliness, team readiness, and leadership effectiveness.
Cross-Functional Partnership
- Partner closely with Regional Nurse Managers and Nurse Educators to maintain clear boundaries between clinical and operational leadership while presenting a united leadership presence in clinics.
- Develop a working understanding of the medical side of the business to effectively support RNs on non-clinical matters.
- Collaborate with Marketing on local initiatives, service launches, and in-clinic promotions that support patient growth and membership conversion.
- Work with People & Culture on talent development, performance management, engagement, and organizational health.
- Coordinate with Facilities and Construction teams to ensure clinics remain safe, compliant, and well-maintained.
New Clinic Openings & Growth Support
- Play a hands-on role in new clinic openings, ensuring teams are properly trained, leaders are prepared, and operational standards are established from day one.
- Support ramping clinics with increased coaching, structure, and presence until teams can operate independently at brand standards.
- Act as a stabilizing leader during periods of growth, change, or transition.
Qualifications
- 3–5+ years of multi-unit leadership experience in healthcare, wellness, hospitality, or a service-driven environment.
- Demonstrated success leading, coaching, and developing teams at scale, not just managing metrics.
- Strong ability to build trust, set expectations, give feedback, and hold teams accountable with consistency and empathy.
- Experience driving revenue through service excellence, team capability, and customer loyalty.
- Comfortable using data and KPIs as diagnostic and coaching tools rather than primary motivators.
- Hands-on, field-oriented leadership style with strong communication and relationship-building skills.
- Bachelor’s degree preferred.
Work Environment
- Field-based role with frequent travel between clinics.
- May include weekend or evening work as needed.