Supervisor, Security

Make an Impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive.

Your Day at NTT DATA

Under the direction of the regional Security leadership and Security Manager, the Security Site Supervisor will play a critical role in ensuring the safety, security, and compliance of the NTT Data Center physical infrastructure, equipment, and personnel. The Security Site Supervisor will work closely with the Data Center Operations Team (DCOPS) to ensure that security measures are in place and functioning properly at an assigned data center location. The Security Site Supervisor will provide regular daily supervision and support to a team of dedicated Security Officers, as well as Shipping and Receiving staff. The Security Site Supervisor will monitor and maintain access control systems, alarms, and surveillance platforms. This role will take the lead in planning and coordinating extra protection and security for executive employees and or other high-risk individuals that visit a data center location. The Security Site Supervisor will assist in the development, implementation, and maintenance of NTT security procedures, as designed by NTT GDC Americas Security leadership to meet required codes, regulations, and in alignment with company policies. Additionally, the Security Site Supervisor will review and analyze loss control, incident reports, coordinate and administer security clearances, prepare, and maintain all required security manuals in coordination with external and interdepartmental parties.

What You'll Be Doing

Supervises daily operations for a team of Security Officers; includes regular duties such as planning, scheduling, submitting timesheets, organizing, and directing execution of routine and special project work delegated by Security leadership.

Aid in identifying and attracting prime talent by participating in the recruitment process, assessing qualifications, interviewing candidates, and hiring individuals to join the team.

Contribute and support the development, implementation, and enforcement of security protocols, policies, and procedures to protect the data center, assets, and personnel.

Coach and guide Security staff by modeling professional conduct and adhering to security policies and safety regulations at the assigned work sites.

Guide team members on how to fulfill the special / unique requirements for NTT GDC Americas clients, and ensure requirements are met; includes maintaining a positive and professional demeanor, proper engagement, and establishing client relationships.

Remain alert and monitor security operations at all times during shift to ensure data center and surrounding property is secure and not accessed by unauthorized personnel, or open to sabotage, vandalism or theft.

Manage compliance, security, and record integrity by shift and data center for client shipping and logistics by performing regular audits and supporting Shipping and Receiving personnel.

Coordinates Security vendor onboarding indoctrination training in partnership with Deployment Services and Critical Facilities Operations.

Act as the first point of contact during security incidents, assist with investigations, gather evidence, and prepare incident reports. This also includes collaborating with relevant stakeholders to resolve incidents effectively.

Administers the operation of all security related systems on shift, such as access control, CCTV, digital video recording, photo badging, etc.

Reviews utilization and maintenance of security equipment.

Prepares and reviews periodic security reports to clients and internal leadership.

Organizes and conducts predefined actions in emergency situations and renders first aid, in events ranging from fire, work accidents, to illness.

Executes documented procedures and policies to ensure achievement of key responsibilities.

Manages the procurement of essential equipment spares and office supplies for designated staff and shift; this includes maintaining inventory levels and resources are readily available to support the team's effective performance and daily operations.

Recommends improvements to recordkeeping software to capture accurate security officer activities.

Ensure all Security Officers on shift meet all NTT GDC Americas Grooming and Uniform Standards.

Performs other duties as assigned, and regular, predictable attendance is essential for satisfactory performance.

Knowledge, Skills & Abilities

• Familiarity with security management, preferably in a data center or critical infrastructure environment.
• Knowledge of physical security systems, access control, surveillance technologies, and incident response procedures.
• Recognition of leadership skills with the ability to learn to motivate and manage a team effectively.
• Analytical and problem-solving skills to identify and mitigate security risks and vulnerabilities.
• Good communicator, with ability to interact with stakeholders at all levels.
• Functional in stressful situations, remaining calm while making critical decisions.
• Able to navigate security technologies and computer systems, including access control systems, CCTV, and incident management software.
• Familiar with occupational hazards and safety rules.

Education & Experience

• High School or GED required.
• 2 4 year degree, or equivalent combination of work experience and occupational training / certifications.
• Prior Law-Enforcement and/or Military Schooling, a plus.
• Minimum 3 years of experience in law enforcement, industrial, commercial, or governmental security and loss prevention.
• Internal candidates must have held a Security Officer L2 or L3, and / or Shipping and Receiving position for a minimum of 6 months.
• Certifications such as Certified Protection Professional (CPP), Certified Information Systems Security Professional (CISSP), or Physical Security Professional (PSP) are preferred.

Physical Requirements

• Frequently move about inside and outside of data center / facility
• Prolonged upright position for varied number of hours during shift.
• Operate computer, peripherals, and other office equipment Ascend / Descend a ladder and perform duties atop a raised platform.
• Regularly move objects weighing up to 50 pounds.

Work Conditions & Other Requirements

• Occasional travel to other data center locations
• Exposure to unpleasant fumes and odors.
• Exposure to hazardous work environments.
• Work onsite at a Data Center environment, with varying temperatures and loud noises.
• Exposure to outdoor weather conditions.
• Must be able to pass a background check and drug test.
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support, as needed to support onsite staff and business requirements.
• Must carry cell phone during assigned shift and in emergency situations.
• CPR/First Aid Certification required (may be obtained within 6 months of employment)

This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $ 84,900 - $ 106,100.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Workplace type: On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality,