IT Project Specialist

The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the worlds busiest and most highly skilled emergency response agency. The Departments main goal is to provide fire protection emergency medical care and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property and the Department works to continually educate the public in fire life safety and disaster preparedness along with enforcing public safety codes. Since its inception in 1865 FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Departments core values.

The Fire Department City of New York (FDNY) seeks a full-time IT Project Specialist in the Bureau of Technology Development & Systems. The successful candidate will be responsible for managing all aspects of ServiceNow. Gathering from end users throughout the Agency creating & managing stories for development testing new development workflow approving for move to Production UAT & training End Users & maintaining CMDB of Hardware / Software & Licenses. Manage 1 ServiceNow Admin (consultant) & 3rd party developers (Thirdera). Integrate ServiceNow with IT security tools as needed. Perform all aspects of Change Management including reviewing change requests in all states following up to ensure assessment approval implementation & review are completed within the scheduled start & end dates of the change request. Run the Change Advisory Board weekly meetings. Manage Assets from receipt to relinquishment ensuring they are tagged & updated in ServiceNow as they move through their life cycle. Manage Grant assets in GTS to ensure compliance. Manage repair of assets with vendor for both warranty & out of warranty. Initiate coordinate & supervise IT Asset audits throughout the Agency. Manage software licenses in 3 Asset Management full-time employees (Stockworker Supervising Stockworker Supervisor) directing daily assignments assigning tasks training. Manage all aspects of the Xerox DCAS EPM Contract. Review monthly invoices EOS / EOL devices for replacement and work with known device contacts to determine needs review requests for new printers update asset records in ServiceNow review service tickets in Fleet Management Portal to ensure they are being addressed within the agreement prepare MACDs (moves add change disposal) & send to Xerox to update their records as printers are replaced disposed & network changes (IP address) are made. Review NAFD (no answer from device) to determine why the device is not being discovered.

• Special Working Conditions : May be required to work shifts including nights Saturdays Sundays and holidays.

IT PROJECT SPECIALIST - 95710

Qualifications :

1. A baccalaureate degree from an accredited college in computer science engineering human computer interaction interactive media digital and graphics design data visualization communication or a related field and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology process methodology and / or domain; or

2. An associate degree from an accredited college in computer science engineering human computer interaction interactive media digital and graphics design data visualization communication or a related field and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology process methodology and / or domain; or

3. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology process methodology and / or domain; or

4. Education and / or experience which is equivalent to 1 2 or 3 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work : No

Employment Type : Full-time

Key Skills

SQL,Active Directory,Information Technology,Access Points,System Software,Database,Infrastructure,Linux,Project Management,Internet,Troubleshoot,PC,Procedures,Setup,hardware

Experience : years

Vacancy : 1