Customer Service Specialist

Order Processing Specialist Manufacturing Industry

Full-Time Onsite (Pasadena, TX)
Schedule: Monday-Friday 8:00 AM - 5:00 PM
Pay: $20-$25/hour (based on experience)

We are partnering with a leading manufacturer in the precision measurement and industrial tooling space to hire a highly organized, customer-focused Customer Service Specialist.

If you thrive in a fast-paced environment, love solving problems, and take pride in delivering white-glove service - this role is for you.

Position Summary

The Customer Service Specialist will serve as a primary point of contact for customer inquiries, concerns, and order requests. This role manages quotes, processes orders, monitors order status, and ensures a seamless customer experience from start to finish. You'll work cross-functionally with operations, shipping, production, and sales to keep customers informed and supported.

Key Responsibilities

• Communicate with customers regarding expedited and standard orders via phone and email
• Respond promptly to inquiries, quotes, order statuses, and internal questions
• Enter quotes, process orders, and flag emails for sales coordination
• Maintain accurate records of customer interactions and required follow-up
• Collaborate with Production and Shipping to relay updates, changes, and delivery details
• Verify customer requirements to ensure order accuracy
• Support additional tasks and administrative duties as assigned

Qualifications & Skills

• Highly organized with strong attention to detail
• Demonstrated ability to process customer requests accurately and efficiently
• Strong communication skills - verbal, written, and active listening
• Ability to multitask and prioritize in a high-volume environment
• Customer-first mindset with a professional, team-oriented approach
• Reliable, punctual, and committed to strong work ethic
• Eagerness to learn, take direction, and develop new skills

Experience & Requirements

• High school diploma required; college degree preferred
• 1-2 years of customer service experience, ideally in manufacturing or a related environment
• Strong data entry and typing accuracy (up to 75% of role is documentation)
• Experience with CRM or MRP systems preferred
• Ability to communicate professionally with customers via phone, email, and in person
• Adaptable and able to thrive under pressure