Service Manager, Heavy Equipment, Union

Join our team at as a Service Manager and play a key role in our dynamic and growing company. As the leader of our Service Department, you will be responsible for ensuring profitable, safe, and efficient operations, delivering exceptional customer service, and providing continuous training and development for department employees. In this role, you will oversee day-to-day service operations, plan work schedules, and communicate growth opportunities. Your responsibilities extend to managing logistics, fostering strong relationships with OEMs, and driving overall profitability and financial performance. If you are a seasoned professional with a passion for leadership, customer service, and operational excellence.

We offer more than just a job; we provide a platform for your career to flourish. As part of our team, you can enjoy:

- Paid for Performance Bonus
- Generous Paid Time Off
- Comprehensive Medical/Dental/Vision Insurance
- Life Insurance (Basic and Supplemental)
- 401k with Employer Match
- Onsite Training Opportunities
- Clear Career Advancement Paths
- Employee Discounts on Products and Services

**Position Overview: Service Department Manager**

We are currently seeking a dynamic and experienced individual to join us as a Service Department Manager. In this pivotal role, you will lead our Service Department, ensuring its profitable, safe, and efficient operation. Your responsibilities will include providing exceptional customer service, continuous employee training and development, and upholding a high standard of professionalism within the service department.

**Key Responsibilities:**

*Branch Related Responsibilities:*

- Direct day-to-day service operations for the best customer service experience.
- Plan work schedules based on customer and facility demand.
- Communicate growth opportunities through improved services or product lines.
- Recruit, train, develop, and motivate department employees.
- Ensure branch productivity, efficiencies, and growth.
- Enforce policies and procedures while maintaining a safe working environment.
- Foster cooperation between sales, service, and parts departments.
- Ensure compliance with local and federal laws and engage with local communities.

*Service Department Responsibilities:*

- Oversee the overall service operation, ensuring profitability and financial performance.
- Manage logistics, fleet dispatching, and assets within the Service Department.
- Maintain strong relationships with OEMs and meet their standards.
- Ensure all department associates are trained within company/OEM standards.
- Uphold excellent customer communications and repair order flow.
- Provide leadership and supervision for direct reports within the department.
- Drive quality repairs, accurate invoicing, and uphold departmental standards.

If you are ready to contribute to a company that values your expertise, fosters professional development, and promotes from within, we invite you to apply. Join us at and be a part of a team that is shaping the future of construction equipment and supply services. Your journey to a rewarding career begins here!