Talent.com
Manager - Admissions & Guest Experience
Manager - Admissions & Guest ExperienceMichigan's Adventure • Casnovia, MI, US
[error_messages.no_longer_accepting]
Manager - Admissions & Guest Experience

Manager - Admissions & Guest Experience

Michigan's Adventure • Casnovia, MI, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Overview

Job Summary

The Manager of Park Admissions manages the daily operation of the Admissions Department, Guest Services, Live Entertainment and Costumed Character Appearances. Their goal is to maximize guest satisfaction with our entry experience. This includes park entrance gates, Lost and Found, Group Sales Office, Ticket Sales, Toll Booths, Live Entertainment and Season Pass Center.

Responsibilities

Front Desk 0 (https : / / cedarfair.icims.com / icims2 / servlet / icims2?module=AppInert&action=download&id=451363&hashed=-168798119)

Key Responsibilities

Leadership and Team Management

  • Supervise and coach admissions staff to ensure high performance and guest satisfaction.
  • Provide training, performance reviews, and disciplinary actions as needed.
  • Create schedules and ensure adequate staffing to meet operational demands.
  • Foster a positive work environment and enforce departmental standards.
  • Hire entry level associates and supervision for area of responsibility to ensure locations are staffed appropriately for optimal efficiency and guest service.

Financial Performance

  • Allocate labor resources appropriately to the department, based on associate availability and staffing needs, including making adjustments in the moment.
  • Prepare and analyze budgets to meet departmental goals. Track compliance on a daily basis and reporting any deviations.
  • Support cost control strategies and monitor financial performance.

    • Administrative and Communication Duties

  • Manage guest relations resulting from escalated admission and ticketing concerns by accommodating guests to resolve issues in a manner that withholds Six Flags' values of guest service.
  • Create and manage the Admissions and Live Entertainment budgets, including both labor and operational supplies.
  • Manage office and call center.
  • Complete required administrative paperwork and documentation.
  • Coordinate the scheduling, timekeeping, and payroll for associates in the departments.
  • Maintain effective communication with staff, departments, and leadership.
  • Respond professionally to calls, emails, and radio communications.
  • Communicate operational updates and guest feedback to senior leadership.
  • Other duties as assigned.

    • Qualifications

    Minimum Qualifications

  • Bachelor's degree and / or equivalent work experience in an Amusement Park.
  • Ability to communicate and follow directions.
  • Excellent organizational and supervisory skills
  • Ability to handle a flexible and demanding schedule, including nights, weekends, and holidays.
  • Although a portion of the job function will be carried out in an office environment, the position may require outdoor work in extreme weather conditions. This position requires walking and standing on concrete and asphalt for extended periods of time.
  • Valid driver's license required.
  • Must pass a background check & drug screen per company policy.
    • [job_alerts.create_a_job]

    Guest Experience Manager • Casnovia, MI, US

    [internal_linking.similar_jobs]
    Assistant Manager

    Assistant Manager

    Checkers / Rally's • Grand Rapids, MI, US
    [job_card.full_time]
    Michigan Street Grand Rapids, MI 49503.At Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests. As a member of the team you will assist the General...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Catering and Events General Manager

    Catering and Events General Manager

    Donkey Taqueria • Grand Rapids, MI, US
    [job_card.full_time]
    Food and Beverage Discounts at all locations.The Winchester, Hancock, Donkey Taqueria, and All In Catering make up this dynamic restaurant group. All are conveniently located in the Uptown neighborh...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Entry Level Manager

    Entry Level Manager

    Culver's • Grand Rapids, MI, US
    [job_card.full_time]
    Come join the Culver's Management Team!.In our restaurants, teamwork is everything.When you join Culver's, you'll find yourself surrounded by a supportive team, and opportunities to develop persona...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Account Manager Kitchen & Bath

    Account Manager Kitchen & Bath

    Kitchen Tune-Up Grand Rapids Forest Hills • Grand Rapids, MI, US
    [job_card.full_time]
    Kitchen Tune-Up is seeking an Account Manager.This valued team member handles communication, design, and sales support duties for our busy team of kitchen remodelers. Design experience is preferred ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Store Manager

    Assistant Store Manager

    Buckle • Grandville, MI, US
    [job_card.full_time]
    The Assistant in Training (AIT) and Assistant Manager position's primary responsibility is to fulfill our mission statement, "to create the most enjoyable shopping experience possible for our Guest...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Manager

    Assistant Manager

    McAlister's Deli Franchise • Grand Rapids, MI, US
    [job_card.full_time]
    The Assistant Manager is a critical part of the restaurant management team, ensuring we provide.Manager will be responsible for performing all management duties including inventory, ordering,.The A...[show_more]
    [last_updated.last_updated_30] • [promoted]
    assistant store manager-SE Grand rapids, MI.

    assistant store manager-SE Grand rapids, MI.

    Michigan Staffing • Grand Rapids, MI, US
    [job_card.full_time]
    Crafting the world's finest coffee, one meaningful moment at a time.We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As an assistant store manager, you ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Assistant Manager

    Assistant Manager

    Soar Restaurants • Comstock Park, Michigan, United States, 49321
    [job_card.full_time]
    General Manager / Operating Partner.This position assists with the leading and managing of the drive-in's operations and employees during an assigned shift. Train, manage, direct, coach, lead, and ass...[show_more]
    [last_updated.last_updated_30]
    District Manager

    District Manager

    Subway - 45532-0 • Grand Rapids, MI, US
    [job_card.full_time]
    Company : Empire Hospitality Group.Position : District Manager.Location : Multiple locations within designated district.Empire Hospitality Group is seeking a dynamic and experienced&nbs...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant General Manager (Lead Operations Enthusiast)

    Assistant General Manager (Lead Operations Enthusiast)

    Lodgco Hospitality • Grand Rapids, MI, US
    [job_card.full_time]
    The Canopy by Hilton, situated in the vibrant heart of Downtown Grand Rapids, is on the lookout for a talented and energetic Assistant General Manager. This role will involve helping to oversee our ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant Manager

    Assistant Manager

    Grand Rapids Operating Co-Triple H, LLP • Wyoming, Michigan, United States, 49509
    [job_card.full_time]
    Maintains excellence in guest service and quality control of operations consistently to ensure the company mission is attained. Runs shifts effectively to ensure quality products, guest service, and...[show_more]
    [last_updated.last_updated_30]
    Assistant Manager

    Assistant Manager

    Panda Restaurant Group • Comstock Park, MI, United States
    [job_card.full_time]
    Are You Craving A Career With An Industry Leader?.Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal devel...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Concessions Manager- Grand Rapids Complex

    Concessions Manager- Grand Rapids Complex

    Michigan Staffing • Grand Rapids, MI, US
    [job_card.full_time]
    Legends Global is the premier partner to the world's greatest live events, venues, and brands.We deliver a fully integrated solution of premium services that keeps our partners front and center thr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant Manager

    Assistant Manager

    World Market • Grand Rapids, MI, US
    [job_card.full_time] +1
    Full time and part time associates are eligible to participate in the Company's 401(k) retirement savings plan after three (3) months of service. Benefits for full-time employment on the first of th...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant Manager - MI

    Assistant Manager - MI

    Qdoba Restaurants • Grand Rapids, Michigan, United States, 49503
    [job_card.full_time]
    The Assistant Manager is responsible for managing restaurant operations, in conjunction with or in the absence of the General Manager. Uses discretion in daily management decisions with accountabili...[show_more]
    [last_updated.last_updated_30]
    Senior Assistant Store Manager

    Senior Assistant Store Manager

    Spencer's • Grand Rapids, MI, US
    [job_card.full_time]
    Benefits include : Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical / Dental / Vision Plans, Employe...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Occupational Therapist (OT) - $1,820 to $3,054 per week in Sault Sainte Marie, MI

    Travel Occupational Therapist (OT) - $1,820 to $3,054 per week in Sault Sainte Marie, MI

    CompHealth • Grand Rapids, Michigan, US
    [job_card.full_time]
    When it comes to finding the perfect locums assignment, sometimes it is all about who you know.CompHealth has been around for a long time and have a vast network of connections to facilities across...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant Manager

    Assistant Manager

    Checkers & Rally's • Wyoming, MI, US
    [job_card.full_time]
    At Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests.As a member of the team you will assist the General Manager with executing the restaurant ...[show_more]
    [last_updated.last_updated_30]