Customer Service Specialist

Our Mission is to Map the Universe of Biology.

As the pioneer in the field of , NanoString enables scientists across the globe to envision molecular interactions in three dimensions with three different systems, the , the (DSP) and the (SMI) platform. As a result, scientists can see the multiomic expression of genes and proteins in the natural context of tissue structure. The secret sauce to the company’s success is our people, who are committed to excellence and dedicated to catalyzing the next biological revolution. Collectively, we live our corporate values of ambition, grit, ingenuity, authenticity, and customers every day.

Target Base Salary Range:
$48,000 - $67,000

Essential Responsibilities:

The Customer Service Specialist I is a vital contributor to the daily operations of the Customer Service Group. This individual is tasked with promptly and efficiently addressing customer queries via phone and email, addressing orders, product availability, pricing, delivery service requests, billing, and resolving issues through the appropriate channels. Maintenance of organized customer files and accounts is key and prior experience updating and managing a CRM database is a plus. Internal collaboration will involve coordination with Logistics and Manufacturing departments to meet expected product lead times and handling service requests from customers. They will also support the field sales organization in providing technical and administrative product information and documentation to fulfill customer requirements effectively. Collaborating closely with the sales organization, the Customer Service Specialist I provides crucial administrative support to ensure seamless customer interactions and satisfaction.

How we position you for success:

• Comprehensive training with both in-person and remote learnings
• Continual support from our team of experts
• NanoString’s earned reputation as a respected, trusted pioneer of innovative technologies

You would be a great match for this role if you:

• Have excellent organizational skills and an ability to handle multiple tasks
• Possess an ability to interact with internal and external customers at all levels in a highly professional manner.
• Have prior experience in order processing systems using an ERP or CRM system.

Why NanoString?

The technology and the people! NanoString is enabling customers to answer previously unsolvable questions with our innovative technologies. We could not accomplish this without the high-quality people who work here, and their commitment to excellence and improving the human condition.

Base salary is an integral part of NanoString’s total compensation package. Base salary considers an individual’s skills, experience, and competitive market value. The base salary range represent what NanoString pays for a job within a salary grade based on external market data in comparison to similar positions from other companies in our industry. Employees generally enter a salary grade at the lower-to-mid-point in the range.

Other compensation elements include a discretionary annual bonus, incentive compensation for sales roles, comprehensive benefit plans and paid time off, including designated holidays.