Talent.com
Weekend Customer Support Representative
Weekend Customer Support RepresentativeDH Pace • Olathe, KS, US
Weekend Customer Support Representative

Weekend Customer Support Representative

DH Pace • Olathe, KS, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Job Description

Job Description

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

DH Pace Company, Inc. is growing and aspires to hire Customer Support Representatives to join our Contact Center team in Olathe, KS. We are seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to address inquiries and concerns.

  • We will consider both part-time and full-time employees!
  • In office position
  • Schedule: Monday-Friday, 1:00pm-10:00pm (with two consecutive days off) and Saturdays & Sundays from 1:00pm-10:00pm. Part time availability would need to fall within these designated hours.

Position overview:

  • Schedule and create accurate and complete service tickets for residential and commercial customers.
  • Promote all products and services, quoting accurate pricing when appropriate.
  • Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
  • Conduct outbound calls for customer follow-ups as needed.
  • Coordinate with Dispatch teams to prioritize and fulfill customer requests.
  • Update and maintain accurate records of customer interactions in the ERP system.
  • Meet personal/team critical Key Performance Indicators (KPI's).
  • Follow communication procedures, guidelines, and policies.
  • Continuously seek opportunities to improve the customer experience and streamline processes.
  • Ability to work overtime as required OR ability to work additional hours as required.
  • Other duties as assigned.

Qualifications:

  • High school diploma or equivalent with previous experience in customer service or related field.
  • Strong communication skills, both verbal and written.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
  • Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules.

Our benefit offerings include:

  • Medical, dental, and vision options: Available on the 1st day of the month following your start date!
  • Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
  • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
  • Floating Holidays: Up to 2 floating holidays per year
  • Competitive compensation: Including annual performance evaluations!
  • 401k retirement plan: Including an employer match!
  • Company paid: Life insurance, short-term disability, & long-term disability
  • and more!

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

[job_alerts.create_a_job]

Weekend Customer Support Representative • Olathe, KS, US

[internal_linking.similar_jobs]
Remote Bilingual Customer Support - Cruise Line Client

Remote Bilingual Customer Support - Cruise Line Client

Arise Virtual Solutions • Kansas City, MO, United States
[filters.remote]
[job_card.full_time]
Work From Home: Support a Leading Cruise Line Through the Arise® Platform.Interested in earning extra income from home? The Arise® Platform connects you with remote customer service opportunities f...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Outside Sales Representative (Training Provided)

Outside Sales Representative (Training Provided)

Platinum Supplemental Insurance • Spring Hill, KS, US
[job_card.full_time]
What if your income had no ceiling, your weekends were always free, and you had a proven system backing you up from day one?.At Platinum Supplemental Insurance, we’ve helped thousands of sales prof...[show_more]
[last_updated.last_updated_30] • [promoted]
Mobile Service Technician

Mobile Service Technician

Thoroughbred Ford of Platte City, Inc • Platte City, MO, United States
[job_card.full_time]
Thoroughbred Ford of Platte City is looking for a Mobile Service Technician to join our growing team! The right candidate will be independent and have a strong service technician background.B-level...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Specialist Overland Park (Kansas City Metro)

Customer Support Specialist Overland Park (Kansas City Metro)

Steadily • Overland Park, KS, United States
[job_card.full_time]
Steadily is hiring a Customer Support Specialist to join our growing Client Experience team in the Kansas City metro area.In this role, you'll provide fast, accurate support to our landlords, lende...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Bilingual Spanish-Speaking Customer Support Specialist

Bilingual Spanish-Speaking Customer Support Specialist

C2FO • Kansas City, MO, United States
[job_card.full_time]
Bilingual Spanish-Speaking Customer Support Specialist.More than a mission, C2FO is a better financial system, changing the way every business gains access to the working capital they need to thriv...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Associate

Customer Support Associate

TradeJobsWorkforce • 64150 Riverside, MO, US
[job_card.full_time]
We’re looking for a Customer Support Associate to support the preparation and delivery of goods or services, coordinate tasks to ensure deadlines are met, and follow safety procedures and company p...[show_more]
[last_updated.last_updated_30] • [promoted]
Fulfillment Specialist - Paid Time Off

Fulfillment Specialist - Paid Time Off

Chewy • Freeman, MO, US
[job_card.full_time] +1
Fulfillment Specialist – Seasonal.Looking for temporary or seasonal work? Join Chewy’s Fulfillment Center Team and thrive in a fast-paced, safety-first environment that values your time, effort, an...[show_more]
[last_updated.last_updated_1_day] • [promoted]
Flex Merchandiser

Flex Merchandiser

Drive Line Service • Trimble, MO, United States
[job_card.part_time]
Job Description Retail Merchandisers Needed! Earn $15.Flexible Hours and Workdays – Make Your Own Schedule! This is a flexible, variable hour position with hours that depend on business and proje...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Mobile Teller - Parkville

Mobile Teller - Parkville

Central Bancompany • Parkville, MO, United States
[job_card.full_time]
Job Opportunity At Central Bank.As a valued member of the retail banking team, you will play a key role in supporting banking operations and contributing to important decisions.Tellers work in a fa...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Assistant Restaurant Manager/ Evenings & Weekends

Assistant Restaurant Manager/ Evenings & Weekends

Trex Mart • Platte City, MO, United States
[job_card.full_time]
The Assistant Manager provides the administrative support to the Restaurant staff in the absence of the Manager by providing products to all customers and maintaining a conducive work environment.T...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Product Support Specialist - Fitness (Weekend)

Product Support Specialist - Fitness (Weekend)

Garmin • Olathe, KS, United States
[job_card.full_time]
Product Support Specialist - Fitness.We are seeking a full-time Product Support Specialist - Fitness in our Olathe, KS location.In this role, you will be responsible for getting people back to thei...[show_more]
[last_updated.last_updated_30] • [promoted]
Front Desk (Part-time Weekends)

Front Desk (Part-time Weekends)

FirstService Residential • Kansas City, MO, US
[job_card.part_time]
The front desk person works independently, and without direct supervision.Possesses strong communication, telephone, and customer service skills.Detailed oriented and able to multitask.Able to unde...[show_more]
[last_updated.last_updated_variable_days]
IT Support Specialist

IT Support Specialist

U.S. Navy • Trimble, MO, US
[job_card.full_time]
Information Technology Professional (IT/CTN/IS).Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by oper...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Clinical Nurse Coordinator ER Belton Weekends

Clinical Nurse Coordinator ER Belton Weekends

Belton Regional Medical Center • Belton, Missouri, US
[job_card.full_time]
Do you have the career opportunities as a Emergency Services Clinical Nurse Coordinator Weekend Option that you want in your current role? We invest in what matters most to nurses like you – at hom...[show_more]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Customer Support Specialist - Treasury

Customer Support Specialist - Treasury

Commerce Bancshares, Inc. • Kansas City, MO, United States
[job_card.full_time]
The main purpose of this job is to perform technical system support for all Commercial activities that cross department boundaries within the Operations Division.This role will take corrective meas...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Specialist - Treasury

Customer Support Specialist - Treasury

Commerce Bank • Kansas City, MO, United States
[job_card.full_time]
Commerce Bank Technical Support Specialist.Building a career here is more than just steps on a ladder.It's about helping people find financial safety and success, helping businesses thrive, and mak...[show_more]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Retail--PT Fabric/Yarn Support Specialist/Customer Service Team Member

Retail--PT Fabric/Yarn Support Specialist/Customer Service Team Member

Michaels Stores • Overland Park, KS, United States
[job_card.full_time] +1
Store - KC-OVERLAND PARK/SOUTH, KS Deliver friendly customer service, help customers shop our store, and find what they're looking for.Ensure all customers receive a fast and friendly checkout expe...[show_more]
[last_updated.last_updated_30] • [promoted]
IT Support Specialist

IT Support Specialist

US Navy • Riverside, MO, United States
[job_card.full_time]
Information Technology Professional (IT/CTN/IS).Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by oper...[show_more]
[last_updated.last_updated_variable_days] • [promoted]