REGIONAL HOMECARE COACH

Join the Korean Women's Association as a Regional Homecare Coach and become a pivotal force in enhancing the quality of in-home care services in Lakewood, WA.

This is an exciting opportunity to bring your leadership skills to a dynamic team focused on performance accountability and client satisfaction. In this onsite role, you will oversee the implementation of WAC Compliance and ensure effective operational oversight, fostering a culture of cross-department collaboration and quality assurance. You will be instrumental in optimizing staff-to-case ratios and driving caseload growth, allowing you to make a tangible impact in the community.

The position offers competitive pay ranging from $32 to $34 per hour, facilitating your commitment to workforce efficiency and retention.

As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, Paid Training, Medical/Vision/Dental/Life Insurance, Paid time off, 11 Paid Holidays, and 401 (k) after 1 year.

Apply today to join a mission-driven organization dedicated to providing exceptional services in accordance with DSHS guidelines and performance accountability frameworks.

Korean Women's Association: Who We Are

KWA Home Care is non profit multicultural social service agency.

Make a difference as a Regional Homecare Coach

As a Regional Homecare Coach at the Korean Women's Association, you'll be at the forefront of leadership and operational oversight within our In-Home Care (IHC) services. Your essential duties will include supervising and evaluating IHC Supervisors and Employment Coordinators to drive caseload growth and ensure compliance with regulatory standards. You'll conduct monthly one-on-ones and weekly performance reviews utilizing standardized tools to maintain alignment with agency protocols across all regional offices. Achieving targets such as a 10% annual caseload expansion will be a key focus, alongside monitoring KPIs related to overserved hours, client satisfaction, and staffing timelines using advanced data tools like WellSky and Power BI. Compliance with the Washington Administrative Code (WAC) and AAA monitoring will be paramount, requiring random audits and corrective actions as necessary.

Moreover, you will manage staffing plans and collaborate internally while representing KWA professionally at external meetings to foster community partnerships and support growth initiatives.

What matters most

To excel as a Regional Homecare Coach at the Korean Women's Association, strong leadership and management skills are essential. A Bachelor's Degree in health services, social services, or business administration is preferred, along with a minimum of 2 years of supervisory experience in homecare, long-term care, or human services. Successful candidates must possess a deep understanding of Washington State long-term care regulations and compliance standards, including WAC and AAA monitoring tools. Proficiency in data management software, particularly WellSky and Power BI, is crucial for tracking performance accountability and KPIs effectively. Excellent communication skills will enable you to maintain open lines of dialogue with both internal teams and external partners, fostering cross-department collaboration. Apply

Your ability to enforce consistent standards and implement strategic action plans will be vital in achieving regional growth targets and ensuring client satisfaction in a relaxed yet professional atmosphere.

Knowledge and skills required for the position are:

Education

• Bachelor's Degree in health services, social services or business administration preferred.

Experience

• Related Field
• Minimum of 2 years of supervisory experience in homecare, long term care, or human services
• Knowledge of Washington State Long-term care regulations and compliance standards

Our team needs you!

If you think this part-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck! Apply