IT Support Coordinator (Receptionist)

Job Description

Job Description

About COURSER

COURSER accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

General Summary :

The IT Support Coordinator is responsible for attaining maximum utilization of internal technical resources through daily scheduling of service requests.

Perform service request intake from clients; assign, schedule and scheduling service engineers for remote service according to urgency, and contractual service level agreement (SLA).

Strong client relations are a must.

Position Responsibilities :

• Act as the single point of contact to the client for all types of service requests
• Coordination of all IT support groups to ensure maximum utilization of billable resources
• Triage service requests as they arrive through email, manual entry, or direct client input
• Schedule internal technical resources
• Improve client service, perception, and satisfaction
• Fast turnaround of client requests
• Ability to work with a team and communicate effectively
• Improve usage and increase productivity of IT support resources
• Escalate service requests that cannot be scheduled within agreed service levels
• Report the utilization of IT Support resources and successful completion of service requests to the Service Manager, or supervisors.

Knowledge, Skills, and Abilities :

Credentials and Experience :

Previous Client Service or phone related skills; familiarity with computer system support terminology / concepts.

Why you’ll love working here

At COURSER, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefit Highlights

COURSER is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.

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