Level II IT Support TechnicianInsight Global • San Francisco, CA, US
Level II IT Support Technician
Insight Global • San Francisco, CA, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
- [job_card.temporary]
[job_card.job_description]Troubleshoot business applications based on SOPs Apply patches, updates, and rollbacks; tune application configurations Perform Level 2 support for Windows and macOS Create and troubleshoot virtual machines Handle OS patching, updates, and emergency hotfixes Support VPN and remote access issues Respond to security alerts as outlined in SOPs Assist in vulnerability scans, remediation, and escalation Verify and troubleshoot backup jobs Restore end-user data and support Bay State IT–managed storage environments Prepare detailed change requests with impact and rollback plans Coordinate maintenance windows Execute scripted and automated deployments (PowerShell, RMM, Intune) Validate changes and document updates Open and manage vendor support cases Provide logs and system data to expedite issue resolution Track patches, firmware releases, and manage updates through change control Tune systems based on CPU, memory, and I / O metrics Recommend hardware upgrades to prevent bottlenecks Document advanced troubleshooting procedures Update runbooks and internal knowledge articles Suggest improvements such as automation or monitoring enhancements Support and mentor Level 1 technicians Act as an escalation point, ensuring SLA adherence Provide updates to IT leadership, project teams, and business units 3–5+ years of desktop or Level 2 IT support experience Hands-on experience with an ITSM system (Freshdesk, ServiceNow etc.) Okta, Microsoft 365, and Qualys preferred Ability to work independently and handle escalations confidently Associate or Bachelor's Degree in an IT related field IT Certifications
Job Description
Job Description
Job Title : Desktop Support Technician - Level 2
Employment Type : Full-time, 12-month contract
Location : San Francisco, CA 94128
Compensation : $62K / yr - $72K / yr
Benefits : Medical, Dental, Vision, 401(k), PTO
Insight Global is seeking an experienced Desktop Support Technician (Level 2) to join our client’s healthcare IT consulting team in San Francisco. This role supports end-user technology needs, resolves escalated technical issues, and works closely with the client and internal teams to maintain a reliable, secure, and productive computing environment.
This is an onsite support opportunity for an independent, proactive technician who excels in troubleshooting, communication, and customer support.
What You’ll Do :
Advanced Incident Diagnosis & Resolution
- Troubleshoot escalated issues by reviewing logs, dumps, and event viewer data
- Resolve complex problems, including OS corruption, driver conflicts, and service failures
- Use diagnostic tools (ping, traceroute, etc.) for network / system analysis
Application & Middleware Support
Operating Systems Support
Network & Security
Backup, Restore & Storage
Change Management & Deployments
Vendor & Level 3 Coordination
Performance & Capacity Optimization
Knowledge Base & Process Improvement
Mentorship & Communication
Must-Haves
Nice-to-Haves
Apply today!
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Level II IT Support Technician • San Francisco, CA, US
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