Customer Service Advisor

PGE Customer Service Advisor - Job Opportunity - Full-Time!!!

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Bilingual (English / Spanish) candidates encouraged to apply! Are you looking for a job that becomes a career?

At PGE, you'll be a trusted energy advisor helping customers when they need it most. No scripts, no hard sales, no outbound call quotas - just meaningful customer support with opportunities to learn about renewable energy and efficiency while making a real difference.

Position: Customer Service Advisor (Trainee to Regular Full Time)

This trainee position offers a maximum of one year to develop your skills, after which advancement to a regular Customer Service Advisor role depends on your performance and current business needs at Portland General Electric.

Starting Wage: $24.25/hour (Additional pay for bilingual Spanish speakers)

Location: Hybrid role (Tualatin office and work from home after training)

Benefits: Medical / Dental / Vision, Paid Time Off (PTO), Generous 401(k), Tuition Reimbursement and many more!!!

Start Date: February 16th, 2026

What We're Looking For:

Required Skills:

• 2+ years customer service experience
• High school diploma or GED
• Strong multitasking abilities with attention to detail
• Proficient data entry skills (minimum 20 WPM typing)
• Excellent problem-solving abilities
• Strong verbal and written communication skills
• Ability to navigate multiple computer applications simultaneously
• Microsoft Office proficiency
• Calm and professional demeanor in stressful situations
• Resilience, as you'll often encounter fast-changing priorities and will need to remain calm, resourceful, and focused under pressure.

Work Environment:

• Up to 8-weeks in-person training (8am-5pm, Monday-Friday)
• After training: Rotating schedule between the hours 7am-7pm. Schedules provided approximately 10 days before scheduled shift.
• Initial 30-60 days onsite after training has been completed before transitioning to hybrid model.
• PGE Employees are expected to work during major outages. When we have many customers without power, there will be times when you are expected to report for outage duty. These can be 12-hour shifts and can include weekends and holidays as the Contact Center is staffed 24/7.

Hiring Process:

Our planned process for the February class:

• Position posted until mid-January or until positions are filled.
• Skill and aptitude assessments sent to candidates.
• After applying and taking the skill and aptitude assessments, top candidates will go through a phone screen.
• In-person interviews will be scheduled in January, or until filled.
• Pre-employment process includes drug screen (including marijuana), background check (public record and confirmation of high school diploma or GED) and employment verification check.

What can I do to prepare for an interview?

• We are looking for candidates that we feel will be successful in the role. Typically, we have found they possess these strengths: excellent customer service skills, the ability to be change agile, teamwork, computer savvy, and follow PGE's guiding behaviors. They also show awareness for the advisor role, and are knowledgeable about, and show enthusiasm for, working at PGE. Instead of just listing your strengths, describe what you have accomplished because of those strengths.
• Most interviews at Portland General Electric are behavior-based. This means our recruiters and hiring managers will ask about specific professional situations you have been in and your accomplishments. For example, if you mention that you are efficient, you will be asked to provide specific examples from your work history that illustrate this.

What PGE's Customer Service Advisors are saying:

"I am blown away daily by the unconditional support and all staff at the Tualatin Contact Center. It is unlike anything I have ever experienced before. That kind of support breeds respect and loyalty that you just don't find in other workplace environments.."

"...Even though I'm new to PGE I feel like I've been successful...I understand that learning is an ongoing process with the nature of the company and as time goes on, I will continue to strive and become even more successful."

"I enjoy my job and the work I do. Is it stressful at times? Yes, however I feel that what I do makes a difference and I look forward to watching the day unfold and resolving complex issues for all of my customers.."

This position is not eligible for Visa Sponsorships. Must be 18 years of age or older.

Apply today to join our February 2026 class!

Compensation Range: $22.04 - $33.06

Starting wage is listed within the main job posting above. Full compensation range provided for consideration should you transition into a full-time regular role after successfully completing a trainee period. Full-time regular roles are based upon performance and business need.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.

Join us today and power your potential! Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process.

To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.