Computer Consultant Specialist

The USC Department of Financial and Business Services includes Business Services, Student Financial Services, the Ticket Office, and USCard Services. Our mission is to deliver exceptional customer service and support to the entire university community.

USCard Services provides physical identification credentials to the USC community - including students, faculty, staff, and affiliates - and manages a variety of related services. These include access control for university facilities, student meal plans, discretionary accounts, faculty and staff payroll deduction accounts, as well as support for Mailing, Ticket Office, and Cashier Office services. At USC Financial and Business Services - USCard Services, we're driven by our commitment to uphold the university's unifying values and deliver exceptional service to our community. Learn more about USCard Services at mycard.usc.edu

The USC Department of Financial and Business Services (FBS) - USCard Services is seeking a Computer Consultant Specialist to join our team!

Work Arrangement : This position is fully onsite and involves supporting operations across two campuses.

The Opportunity :

As the Computer Consultant Specialist, you will provide specialized technical support, assistance, and advice on the use of computer hardware, software, and networks to faculty, students, and staff. You will deliver outstanding customer service and proactively assist with any technology needs, ensuring users have the support they need to succeed.

The Accountabilities :

• Provides expert consulting services in specialized areas such as specialized software, critical computer / networked systems, data access / analysis, and / or academic research.
• Provides support for specialized software / data installation, configuration and planning. Investigates and analyzes various specialized computing options and solutions.
• Seeks opportunities to integrate systems and services for collaboration between units and / or the university at large as appropriate. Partners with departmental and / or central information technology service groups to establish or maintain system interfaces and day-to-day operational processes.
• Plans, designs, and conducts specialized end user training for groups or individuals.
• Plans and implements new, upgrades and / or specialized software releases. Determines impact of changes, recommending and facilitating delivery to users.
• Interacts with hardware and software vendors as well as outside technical support providers / consultants to establish competitive pricing, warranties, etc. and maintain supportive relations for critical functionality of applicable products.
• Researches, gathers, organizes and summarizes data for reports. Analyzes data for trends or conclusions and presents results and recommendations to supervisor.
• Stays informed of new developments and technologies by reading journals and other pertinent publications, maintaining contact with vendors, and participating in professional organizations, meetings and seminars.
• Performs other duties as assigned or requested. The University reserves the right to add or change duties at any time.

Qualifications :

All candidates for the position of Computer Consultant Specialist must meet the following minimum qualifications :

The ideal candidate for the position of Computer Consultant Specialist meets the following preferred qualifications :

The Trojan Family Rewards :

We offer a wide variety of benefits and programs that support our staff and their families.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

The work culture thrives on mutual respect, trust, and synergy amongst all its members.

USC has great minds that transform the world with their talents and research.

Will you be one? Join us!

FIGHT ON!

The hourly rate range for this position is $39.58 - $49.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

Minimum Education : Bachelor's degree

Combined experience / education as substitute for minimum education

Minimum Work Experience :

3 years

Combined experience / education as substitute for minimum work experience

Minimum Field of Expertise :

Expert skill-level in specialty area. Experience in computing environments.

User support experience with servers, operating systems, workstations, networks, LANs and network software.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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