Escrow Manager (PGP Title)

PGP Title Position

Ensuring smooth and secure real estate closings for all involved in the transaction.

PGP Title is where real estate closings meet precision, care, and teamwork. For over 20 years, our full-service title and settlement professionals have partnered with PulteGroup's homebuilding and mortgage teams to deliver seamless, on-time closings. Headquartered near Dallas, TX, we're proud of our inclusive culture, guided by values like doing the right thing and working as a unified team. If you're looking for a career with purpose, growth, and the chance to make a difference, you'll find it here.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.

This position is 100% in-office in Scottsdale, AZ.

Job Summary :

Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing / settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets and managing and developing branch staff.

Primary Responsibilities :

• Ensure daily branch operations are conducted in accordance with operations standards
• Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing
• Ensure quality customer service. Monitor and respond to Pulte Group's customer service management system (CQE).
• Serve as point of contact for customer questions and concerns as needed
• Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue
• Market the value of PGP to Pulte Group and Pulte Mortgage, customers, realtors and other lenders
• Perform as a team member in allocating and coordinating the workflow
• Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures
• Keep abreast of area competitors' products, services and costs
• Maintain and foster branch participation in division / community events and promote Pulte values and culture
• Act as liaison between all parties to the transaction within the Title & Settlement Process
• Handle all aspects of the settlement transactions and facilitate closings
• Follow Escrow Accounting Business Practice Guidelines while complying States Good Funds Statutes.
• Review escrow quality assurance reports and resolve to outstanding issues to ensure compliance with required business policy
• Perform other duties as assigned

Required Education :

Required Experience :

Equal Opportunity Employer :

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.