Executive Housekeeper

Job overview

Energetic organized individual with previous Executive Housekeeper or Supervisor experience with a major brand.

What you will be doing

• Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments.
• Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness.
• Advises manager or desk clerk of rooms ready for occupancy.
• Inventories stock to ensure adequate supplies.
• Issues supplies and equipment to workers and insures operational expenses are in line with budget.
• Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
• Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
• Supervises and oversees all the personnel issues relating to her/his department (hiring, firing, development reviews, training).
• Conducts or training of new employees to explain housekeeping work procedures, and to demonstrate use and maintenance of equipment.
• Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
• Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. Attends periodic staff meetings.
• To make recommendations to improve service and ensure more efficient operation.
• Prepares reports concerning room occupancy, payroll expenses, and department expenses and develops action plans for items needing improvement.
• Schedules staff according to labor standards and forecasted occupancy.
• Trains standard procedures for the acceptance, security, and return on customer lost and found items.
• Maintains standard procedures for security of on-loan equipment.
• Maintains productivity and labor cost goals.
• Administers inventories of linen, supplies and equipment as required.
• Ensuring that customer requests for housekeeping services are provided in 30 minutes or less.
• Lead by example in using customers name whenever possible, handling a customer problem in an empowered way.
• Ensure maid carts are restocked in a clean and organized manner with 15 minutes from completing work.
• Ensure maintenance concerns in rooms are communicated to you within 1 hour of time.
• Ensure items from lost and found are returned to the customer within 2 days of receiving call from customer.
• Vacant and clean rooms are to be checked daily to insure their status is correct.
• Housekeeping Report will be matched with the bucket daily and any discrepancies researched and documented.
• Ensure all storerooms are kept clean, organized and secure at all times.

• This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time

Education & Experience

Associate's degree (A. A.) or equivalent from two‑year college or technical school; or equivalent combination of education and experience.

Six months to one year related experience and /or training

Our Associates Love

• Amazing opportunities for career advancement across HVMG
• Flexible full-time and part-time schedules
• Up to 40% earned wages paid BEFORE payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full Healthcare Benefits (including medical, dental, and vision coverage)
• 401k Retirement Plan with a guaranteed 4% match and no vesting
• Hotel and Food and Beverage Discounts and Perks