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Technical Trainer
Technical TrainerHarvey Nash • Chantilly, VA, United States
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Technical Trainer

Technical Trainer

Harvey Nash • Chantilly, VA, United States
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  • [job_card.permanent]
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Customer Enablement Specialist / Technical Trainer (Spanish language Fluency)

Location : Chantilly, VA (Onsite)

Permanent Opportunity

Position Summary

The Customer Enablement Specialist / Trainer is responsible for :

  • Providing initial training to customers
  • Continuing to work directly with the customer, often at their location, to educate and enable them on the flexibility and capabilities of their solutions to achieve key business outcomes.
  • Keeping current on our product knowledge to incorporate in trainings and customer interactions

The two major areas this position supports are Analysis and Enablement .

Required Qualifications / Education :

  • Bachelor's degree; or equivalent experience plus a minimum of 8 years of relevant experience; or Master's degree plus a minimum of 6 years of relevant experience.
  • Relevant experience must be from Iaw enforcement, military, or intelligence community
  • Professional Spanish language fluency
  • Excellent communication, organizational and facilitation skills
  • Top Secret clearance preferred, minimum Secret Clearance required; must maintain clearance eligibility
  • Must be able to qualify for customer site access
  • Must be available to travel frequently, and at times with short notice

    • Preferred Qualifications

  • Strong background and firsthand experience training individuals and small groups with a wide range of skillsets, capabilities, and intelligence backgrounds
  • Familiarity with lawful intercept collection practices and related intelligence cycles
  • Experience in writing or updating procedural documentation is an asset
  • Familiarity with lawful intercept collection practices and related intelligence cycles
  • Working knowledge of our product base
  • Ability to communicate basic Sales messaging, including basic demo capability

    • Personal Attributes :

  • Self-motivated and capable of juggling many priorities
  • Strong customer focus and passion for providing an excellent Customer Experience
  • Comfortable with conflict and the skills to diffuse it
  • Strong analytical and problem solving skills with a high attention to detail Work Conditions
  • Occasional evening and weekend work to meet deadlines
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    Technical Trainer • Chantilly, VA, United States

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