Sr. Implementation Project Manager

Location :

• e123 is a Work From Anywhere company based in southern California with an entirely remote workforce from all over the US.
• This role can be based anywhere in the US (with the exception of IN, IL, PA, NE).
• Why join e123?  e123 helps businesses manage the complex world of insurance.
• We started in Insurtech, and we drive over $1B in annual premium billings through a network of nearly 365,000 agents.
• We deliver a single, easy to use platform for clients to distribute and market insurance and benefits products at all levels.
• Our Mission We’re on a mission to fix a broken system, making it easier and more reliable for millions of people to protect themselves against the unexpected by enabling businesses to better manage insurance distribution.
• At e123, we are a powerful, widely-used core product in a premier position central to our industry and a team with deep expertise in insurance distribution networks.
• Job Description We are seeking a high-impact Senior Implementation Project Manager to be the driving force behind complex, dynamic, high-stakes client implementations.
• This is an exciting and critical role for our company as we expand our enterprise implementations with insurance carriers, health plans and distributors.
• You will own the client experience and success as a professional, consultative project manager during their launch phase with e123.
• It will involve navigating the intricate business requirements of these clients alongside our technical experts while ensuring timely, high quality delivery of the software through robust, yet flexible project management.
• You’ll bring client and internal teams together as one, while speaking industry, business and technical language.
• While our technical team leads the advisory and solution design, you own the execution engine.
• You are responsible for the "Critical Path"—ensuring that every milestone is hit, every risk is mitigated, and every Gantt chart reflects the ground reality of the project.
• We’re looking for a senior operator who provides the tactical "guardrails" for our delivery process, ensuring that what we promise in the SOW is delivered with precision, and new requirements are navigated with a high degree of professionalism.  At times, you may also lead the project management of strategic, complex internal projects requiring experienced project management leadership alongside product and technical teams.
• Beyond individual projects, you will act as a mentor to our broader PM team and a lead architect of the implementation toolkit that will allow us to scale.

Core responsibilities :

SOW Feasibility & Resource Planning :

Gap-Filling & Dynamic Problem Solving :

Toolkit Architecture & Process Improvement :

Stakeholder Navigation with Highly Professional “Bedside Manners” :

Functional Mentorship :

While not a direct people manager, you will mentor junior PMs on best practices for managing high-value, complex projects.   Required qualifications :

Advanced Project Management Skills :

Proven track record of managing projects with $100k+ ACV through to a successful go-live while meeting deadlines and managing resources.    Technical Literacy :

High-Fidelity Communication :

Strategic "Operator" Mindset :

Process-Building DNA :

Resilience & Agility :