Admission Specialist

Admissions Specialist

Are you passionate about helping individuals take the first step toward recovery? As an Admissions Specialist, you play a vital role in welcoming clients into services that change lives. This position offers the opportunity to be the first point of connection for individuals seeking care, collaborate with a compassionate multidisciplinary team, and make a meaningful impact every day. If you are detail-oriented, personable, and thrive in a fast-paced, mission-driven environment, this role may be a great fit for you.

The Admissions Specialist is responsible for coordinating client admissions and supporting program sites with census management, reporting, and intake operations. This role works closely with clinical, care management, and billing teams to ensure accurate documentation, smooth transitions into services, and an exceptional experience for clients and referral sources.

This position offers

• Employee Assistance Program 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement Company paid for work functions requiring travel
• Employee Discounts Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Welcome and respond to new referrals by phone or in person, completing screenings and documenting information accurately
• Coordinate admissions for inpatient, residential, and outpatient services while supporting program census goals
• Build and maintain positive, professional relationships with clients, referral sources, and team members
• Maintain waiting lists in compliance with CARF and DMH standards
• Enter and manage client data in applicable databases within required timeframes
• Prepare and maintain admission documentation including face sheets, releases of information, residency, and financial records
• Collaborate with Care Managers to obtain and verify insurance information
• Partner with the billing department to ensure admissions, transfers, and discharges are completed and billed accurately
• Review charts for accuracy and correct documentation deficiencies within designated timeframes
• Provide administrative support to clinical team members, including assistance with letters and forms
• Deliver exceptional customer service by creating a welcoming and supportive environment for clients
• Assist with filing, chart reviews, and compiling client information as needed
• Perform other duties as assigned by leadership

Education, Experience, and/or Credential Qualifications:

• High School Diploma or General Equivalency Diploma (GED)

Additional Qualifications:

• Excellent verbal and written communication skills
• Strong ability to establish rapport and create a welcoming atmosphere
• Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines
• Basic computer proficiency, including Microsoft Word and Excel
• Knowledge of confidentiality laws related to mental health and substance use disorder treatment
• Strong attention to detail
• Current driver's license with acceptable driving record and current auto insurance

Physical Requirements:

Sedentary work involving exerting up to 10 pounds of force occasionally and/or negligible force frequently to lift, carry, push, or pull objects. Requires repetitive movements of hands, fingers, and arms for typing and writing during the work shift. This role involves sitting most of the time, with occasional walking or standing for brief periods.

Position Perks & Benefits:

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer. Preferred Family Health Care is a Smoke and Tobacco Free Workplace.