IT Manager, Incident Response & Continuity Manager

Launch Your Career with Cook SystemsReady to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered.Our core values: integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel.Join our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!Candidate must be local to Atlanta. Onsite- 8:00am-5:00pm . Market salary based on experience The Incident Response & Continuity Manager reports to the Director of Service Delivery, with a matrix responsibility to the Director of the Office of Infrastructure and Technology. This position has accountability for managing and coordinating incident response efforts for AIM. The role of the Incident Response Manager is a collaborative one and, as such, this individual builds a collaborative culture within the department and partners with various departments across the City of Atlanta. They also work closely with the Senior Leadership Team, AIM divisions, and enterprise fund departments to ensure the effective response to planned and unplanned incidents impacting technology or the City. The Incident Response Manager works closely with the support teams in gathering feedback and developing insights that will lead to the improvement of response services. Key Responsibilities Strategy and planning Partners with members of the senior leadership teams in governance, strategy, and processes to support the advancement of AIM. Lead strategy for developing overall departmental technical incident response from initiation to conclusion. Develops and oversees execution of technical response roadmaps based on the needs of consumers, businesses, employees, and departments. Responsible for providing governance for AIM operations incident response plan (IRP) execution, documentation, and adherence (note: this does not include the cyber incident response plan Works directly with the Mayor?s Office of Emergency Preparedness on all events affecting the City of Atlanta operations. Acquisition & Deployment Works closely with senior leadership team for identifying, configuring, and acquiring (if applicable) systems to support incident response capabilities. Ensures proper deployment and utilization of all systems utilized for managing incident response protocols (e.g., ServiceNow Operational Management Oversees continuity of operations (COOP) protocols for AIM by working with appropriate stakeholders (including managing call tree/escalation procedures Works with the senior leadership team for facilitation of COOP tabletop exercises to ensure readiness and effectiveness of the plan. For declared incidents, serve as incident manager and coordinating activities as identified in the IRP. Works with teams to conduct root cause analysis (RCA) for technology incidents. Responsible for following up on action items and recommendations identified within the RCA. Leads coordination efforts for joint operations center (JOC) activations for citywide preparedness, including onsite leadership and identifying support coverage. Including non-business hours support as needed. Serves as AIM safety warden overseeing emergency preparedness activities. Knowledge, Skills, and Abilities Exceptional leadership skills with exceptional communication and presence. Demonstrates extremely high emotional intelligence. Advanced knowledge of multiple IT control practices and experience working across large infrastructure environments. Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals. Expertise in application and infrastructure high-availability and resiliency architectures with demonstrated experience in business. Ability to develop and execute strategy. Strong analytical, organizational, problem solving, and operational management skills. The ability to analyze projects, assess technical risk, and communicate the impact to the business. The written and verbal communication skills needed to effectively articulate complex technology topics across all levels of the organization. Operates with a sense of urgency and understanding of business impact. Minimum Qualifications ? Education and Experience Bachelor?s degree in computer science, technology, engineering, or an applicable field of study (equivalent professional experience and/or certifications will be considered Minimum of 5 years of experience in related and relevant technology disciplines. Minimum of 5 years of advancing IT leadership required.5 or more years working in public sector environment.Why Work with UsBenefitsAt Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to: Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you. Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds. Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms. Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts. Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.At Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems.