National Associate Director, Clinical Strategy and Program Development

Become a part of our caring community and help us put health first

The National Associate Director, Clinical Strategy and Program Development provide strategic and operational leadership for the IPA's (Independent Physician Association) care management programs across all markets. This role designs, implements, and optimizes clinical programs, drives population health performance, acute / post-acute utilization reduction, interdisciplinary care integration, and overall provider and patient experience improvement. You will report to the Chief Medical Officer, MSO.

Note : This is a Remote position, and candidates can live across the US, however, it does require 50% travel to support the following 8 States : FL / TX / NV / VA / TN / GA / WA / NC. (Candidates residing in these 8 states would be ideal candidates)

Key Responsibilities :

1. National Strategy & Program Development

Develop and implement the national strategic roadmap for Care Management, aligned with IPA and CMO priorities

Design and standardize care management models, workflows, and performance frameworks across markets

Identify national short- and long-term goals using SMART or OKR methodology

Evaluate care management operations through a structured assessment framework

2. Operational Leadership & Performance Management

Oversee national implementation of care management processes

Partner with regional leadership to improve operating PMPM costs

Develop and maintain scorecards and KPI dashboards

Monitor national KPIs and support markets in performance remediation

3. Clinical & Operational Dyad Partnership

Collaborate with regional CMOs, market presidents, and care management leaders

Serve as the national liaison between IPA clinical leadership and operational partners

Provide consultation to markets affiliate leaders on reducing avoidable hospitalizations

4. Leadership, People Development & Stakeholder Engagement

Provide national direction to care management leaders

Support recruitment, training, and development of care management talent

Facilitate communication forums and closed-loop feedback channels

5. Data, Technology & Reporting

Lead integration of care management tools, EMR workflows, and data platforms

Partner with analytics teams to translate data insights into improvements

Oversee national reporting on utilization, quality outcomes, and performance

6. Provider Relations & IPA Network Support

Partner with IPA operations to support provider performance

Collaborate with contracting, quality, and population health teams

Support IPA growth strategies

Use your skills to make an impact

Required Qualifications :

Bachelor's Degree required (Master's preferred)

Must have Advanced Clinical Licensure (Registered Nurse, Licensed Clinical Social Worker, Nurse Practitioner or Physician Assistant)

6+ years of healthcare management experience

2+ years in care management leadership experience within a provider or primary care delivery organization

Experience managing operational performance, KPIs, and budgets

Excellent communication and executive presentation skills

Proficiency with EMRs, population health tools, and analytics platforms

Ability to travel nationally

Preferred Qualifications :

Experience with IPA networks or Medicare Advantage populations

Knowledge of managed care operations and reimbursement

Experience in full-risk VBC environments

Note : This role is considered patient / staff facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

WAH Statement :

To ensure Home or Hybrid Home / Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home / Office associates must meet the following criteria :

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership

Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home / Office associates with telephone equipment appropriate to meet the business requirements for their position / job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$126,300 - $173,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline : 04-08-2026

About us

About CenterWell Senior Primary Care : CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company : CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE : HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options