Quantitative Analytics ManagerVirtualVocations • Ann Arbor, Michigan, United States
Quantitative Analytics Manager
VirtualVocations • Ann Arbor, Michigan, United States
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Quantitative Analytics Manager for its contact center.
Key Responsibilities
Develop and refine predictive dialing strategies to maximize contact rates and profitability
Build models to forecast call volumes and optimize staffing schedules
Design and execute experiments to improve contact center outcomes
Required Qualifications
Bachelor's or Master's degree in Statistics, Mathematics, Computer Science, Economics, or related field
5+ years of experience in quantitative analytics, preferably in a contact center environment
Proven experience with dialer systems and workforce management tools
Strong proficiency in SQL, Python, R, or similar analytical tools
Experience with A / B testing frameworks and experimental design
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