Sr. IT Field Technician

Job Title: Sr. IT Field Technician

Location: Tulsa, OK (Onsite with occasional travel)

Pay Range: $55,000 - $75,000 / year depending on experience

Benefits: The position is eligible for medical, dental, vision, and 401(k).

**Must be authorized to work in the United States now, and in the future, without assistance

Our client is looking for a IT Field Technician to join their team. Please contact us today to discuss this opportunity!

Position Overview:

As part of a trusted local MSP, the IT Field Technician will be responsible for providing exceptional onsite support to our clients, troubleshooting, diagnosing, and resolving a range of IT issues. This role is ideal for a tech-savvy problem-solver who enjoys interacting with clients and working in a dynamic environment.

Key Responsibilities:

• Provide onsite technical support to clients for a variety of IT systems, including desktops, laptops, networks, servers, and software applications.
• Install, configure, and troubleshoot hardware and software components to ensure optimal performance.
• Assist with the setup and maintenance of network equipment such as routers, switches, and firewalls.
• Perform regular system checks and maintenance tasks to prevent technical issues and reduce downtime.
• Maintain accurate documentation of client environments, configurations, and support requests.
• Act as a point of contact for client support, addressing technical inquiries and ensuring timely resolution.
• Collaborate with internal teams to support larger-scale IT projects and upgrades.
• Educate and guide clients on best practices for IT security and system usage.

Requirements:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3+ years of experience in an IT support or field technician role, ideally within an MSP environment.
• Proficiency in Windows OS, Microsoft Office Suite, and network troubleshooting.
• Experience with network configurations, including routers, switches, and firewalls (Fortinet, Cisco, or equivalent).
• Basic knowledge of server administration and virtualization technologies.
• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Strong organizational skills and attention to detail, with the ability to document work accurately.
• Valid driver’s license and reliable transportation for client site visits.

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Solutions Associate (MCSA).
• Experience with remote support tools and ticketing systems.
• Familiarity with cloud platforms like Microsoft Azure or Google Workspace.

Application:

If you are a hands-on IT professional passionate about providing outstanding client service and technical solutions, we encourage you to apply today!

Why choose Addison IT?

· Pay: We negotiate high salaries using Bureau of Labor Statistics

· Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses

· Permanent Employment: Many of Addison’s job openings lead to potential permanent employment

· Connections: You connect directly with hiring managers from renowned organizations

· Options: You are presented with multiple employment options near your home

· Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.