Coffee and Retail Manager

Barton Creek Resort & Spa Coffee and Retail Manager

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Responsibilities

Set appropriate shop hours and staffing to maximize sales and minimize expenses.

Recruit, hire, train and develop a talent based organization dedicated to delivering excellent customer experiences and financial results.

Complete payroll process on a daily / weekly basis.

Become an expert in and train team in all Omni Related Retail SOPs.

Oversee annual holiday shop Retail experience and staffing.

Manage & coach selling performance of individuals and metrics of each shop; drive excellence in Customer service levels.

Assist in timely flow of merchandise from receiving to shops to maximize sales.

Facilitate transfers of merchandise and mark-downs.

Facilitate replenishment orders of regularly stocked goods.

Maintain stores physical appearance (cleanliness, organization, safety).

Maintain merchandise inventory (asset) and present it well to maximize sales.

Drive trunk show and event initiatives on property which generates sales (mobile pro-shops, member events, charity tie-ins, holiday fashion shows, etc.).

Analyze daily, weekly, monthly financial results and take appropriate action based on insight gained from analysis to deliver P&L results.

Report weekly summary reports to Corporate Office including selling statistics, promotional recaps and Buyers Reports.

Communicate and partner effectively with corporate and resort / club management.

Share / propose best practice implementation / solutions for shops, property or Company based on learning from day-to-day operations, analysis and plans.

Collaborate with Buyers to review budgeted including stock plans and product flow.

Develop seasonal merchandise plans for changing the look and feel of each shop via floor moves, vendor changes and / or dcor.

Initiate marketing efforts to help drive sales and increase awareness of shops and product both on property and in local market.

Work with Director of Retail on effective buying plans for golf merchandise in all golf shops.

Drive retail sales to member at Barton Creek Country Club.

Work with Retail Management Team to create new processes for associates to execute.

Create Purchase Orders for Golf Retail at this discretion of the Dir of Retail.

Qualifications

Previous retail management experience required.

Minimum 2 years relevant experience or an equivalent combination of training, experience and / or education.

Must have excellent interpersonal, oral and written communication skills.

Must provide excellent service to internal and external customers.

Must be attentive to detail.

Must have the ability to adapt to unexpected situations.

Must be punctual and reliable.

Must be able to provide active ServSafe Manager Food Handler's Certification and TABC Certificate.

Must be able to work weekends and holidays, and be flexible with the schedule.