Bilingual Techline AnalystVirtualVocations • Austin, Texas, United States
Bilingual Techline Analyst
VirtualVocations • Austin, Texas, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for an Analyst, Techline (Bilingual English / Japanese).
Key Responsibilities
Provide support to customers via phone, live chat, and working tickets in a high-volume environment
Break-Fix support of IT issues and fulfill or triage customer requests
Identify process improvement opportunities and collaborate on service improvement plans
Required Qualifications
Experience with common technologies including Windows, Mac OSX, Office 365, and Active Directory
Relevant IT Support experience and awareness of ITIL fundamentals
Ability to manage clearly defined SLA targets
Proficient in English and Japanese
Suitable environment for full-time remote work with a strong internet connection
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