Family Support Specialist

Family Support Specialist
Location: Kent, WA
Schedule: Full-Time, M-F

We are seeking a Family Support Specialist to assist families and childcare providers with applications, eligibility verification, and navigating childcare subsidy programs. This role involves daily communication via phone, email, and online portals, offering culturally responsive and inclusive support.
Key Responsibilities

• Provide clear, timely customer support to families and childcare providers.
• Assist with applications and verify eligibility for childcare subsidies.
• Manage and prioritize a caseload to ensure timely resolution.
• Troubleshoot issues and keep families informed throughout the process.

Qualifications

• 2-4 years of experience in customer service, social services, childcare, or related fields.
• Strong communication skills and ability to support diverse families.
• Proficiency with Microsoft Office and familiarity with case management or CRM systems.
• Bilingual abilities a plus (Spanish, Somali, etc.)

Pay Details: $23.00 to $26.00 per hour

Search managed by: Gerald Morales

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.