Technical Trainer and Usability Specialist

Job Description

Job Description

Position :                      Technical Trainer and Usability Specialist

Classification :             Full-time, Exempt

Reports to :                   Director, Information Systems

Company :                     DePelchin Family Services

Location :                      Houston, TX

Position Description :

The Technical Trainer & Usability Specialist is responsible for both the development of comprehensive training programs, as well as the delivery of the programs. The objective of these training initiatives is to improve operational efficiency and the productivity of the workforce by implementing automated processes and integrating existing and new software applications into business processes.  The Technical Trainer & Usability Specialist will also assist in the evaluation and implementation of technology utilization.

Primary Responsibilities :

• Develop and deliver training programs for software applications.
• Monitor services delivered for compliance with legal and regulatory requirements.
• Provide presentations and conduct public speaking both internally and externally to promote the organization's mission, vision, philosophy, and values.
• Research, assess, and make recommendations on training curriculum.
• Coordinate with the agency’s training department to provide required and desired training for staff and community.
• Perform system configuration and assist with the implementation of upgrades and new applications.
• Resolve customer problems with software and respond to requested improvements and enhancements.
• Demonstrates an interest in personal and professional growth.

Required Qualifications :

Preferred Qualifications :

Knowledge, Skills, and Abilities :

Work Conditions :

DePelchin is Proud to be an Equal Opportunity Workplace.

DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.

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