The Service Manager at RWE Design Build leads and actively supports our Service Department, which includes service requests and labor. This role is both leadership-focused and hands-on, responsible for managing service operations while also performing skilled service and repair work as needed.
Key Responsibilities:
Service Management
● Lead, supervise, and support service work in daily operations
● Manage schedules, job assignments, and resource allocation to ensure timely service delivery
● Create and present regular service reports to senior management
Customer & Client Relations
● Develop service proposals, estimates, and service contracts for clients
● Maintain strong customer relationships and ensure high levels of satisfaction
● Respond promptly to service requests, issues, and complaints
● Identify customer needs and recommend appropriate solutions
Hands-On Service Work
● Perform general handyman and service work as needed, including (but not limited to): ○ Minor carpentry, drywall, and painting
○ Basic plumbing and electrical repairs
○ Door, hardware, and fixture repairs
○ Cage and kennel installation
○ Troubleshooting and general maintenance tasks
○ Maintaining a clean, organized, and hazard-free job site
● Assist technicians in the field on complex or time-sensitive jobs
● Ensure all work meets company quality standards and safety requirements
Operational Oversight
● Ensure service jobs are completed on time, within scope, and to client expectations
● Coordinate materials, tools, and equipment for service work
● Enforce safety procedures and company policies on all job sites
Minimum of 2 years of experience in a similar role
Solid knowledge of the commercial construction process
Experience managing at least 2 employees.
Excellent communication skills
Strong time management skills
Must have reliable personal transportation; mileage reimbursement provided in accordance with company policy.
Must be authorized to work in the United States without current or future employer sponsorship.
Service Manager • Downers Grove, IL, us
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