Workforce Optimization Analyst, ConsultantBlue Shield of California • Oakland, CA, United States
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Workforce Optimization Analyst, Consultant
Blue Shield of California • Oakland, CA, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
Your Role
The Workforce Management team partners with operations to ensure the contact centers are staffed appropriately to meet KPI’s while looking for opportunities to gain efficiency. The Workforce Optimization Analyst will report to the Sr. Manager of WFM. In this role you will analyze contact center trends, including call volumes, offline inventory, and call patterns to forecast workload needed to support various channels. The analyst will develop KPI reports and communicate with leaders on opportunities and risks to performance.
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Workforce Analyst • Oakland, CA, United States
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