Sr. Manager, IT Technical ServicesKORE1 • Oxnard, CA, United States
[error_messages.no_longer_accepting]
Sr. Manager, IT Technical Services
KORE1 • Oxnard, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Solutions oriented, strategic thinker and proficient in IT service management frameworks including ITSM and ITIL. Must be high capacity and able to work on many priorities simultaneously. Familiar with service desk software and tools such as incident and ticket management, computer asset tracking, imaging, remote access, and other automation and service desk productivity tools. Must have exceptional communication skills as well as interpersonal and problem solving skills. Strong understanding of related IT systems, networks and security best practices. Experienced in using imaging and deployment tools. Proficiency in using Crowdstrike endpoint security. Project Management skills including the ability to manage and implement Service Desk projects. Exceptional motivator with commitment to delivering high quality public services through leadership and example. Develop and manage KPIs including Response to Resolution, SLA metrics, CSR's (Customer Satisfaction Ratings). Working knowledge of Active Directory services in order to support the Network and Cyber security teams. Manage user accounts and configurations 8+ years of IT service experience with at least 3 years in a technical services management role. Must have in depth experience and understanding of IT Service Desk operations and problem solving. Experience in implementing and managing comprehensive service desk tools that support ITSM, including asset tracking for all PC hardware and software, device imaging and incident and problem management. Proven experience establishing SLA-based metrics including response and resolution times. Proven track record of managing the troubleshooting of desktop and ancillary equipment issues, including the ability to conduct root cause analysis. Experience in managing vendor supplied Multi-Function printers across business units and departments. Experience in working for a municipality and public safety. Working knowledge of Microsoft M365 and Google G Suite. Manage deployment and support of Internet Browsers such as Chrome, Firefox and Internet Explorer / Microsoft Edge. Technical experience with Directory Services including Active Directory, and Azure or similar. Working knowledge of Crowdstrike including deployment and support. Experience in managing the support of mobile devices including cellphones, ipads and mobile device computers (MDC) Ability to manage two factor authentication (2FA) and single sign on (SSO) at the endpoint level. Basic understanding of how identity management plays a role in an organization's security posture. A comprehensive understanding of Networks and Network Architecture is desired. Experience in managing vendor supplied Multi-Function printers across business units and departments. Certifications such as ITIL Foundations, HDI-SCM, CompTIA A+ and MS Active Directory (e.g., MCSA,MCSE).
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for Senior Manager of IT Technical Services.
Job Specification
Senior Manager, IT Technical Services
As part of the IT Infrastructure organization and reporting to the Director of IT Infrastructure and Security, the Senior Manager of IT Technical Services, is responsible for the day to day operations of the city's IT Service Desk and Customer Support. This role ensures and maintains "best in class' service to the city's employees and public safety. The Senior Manager, IT Technical Services will oversee technical resources, establish processes and maintain service excellence. Duties include supervising IT support to departments and programs within the City.
Key Responsibilities
- Monitor and ensure timely resolution of tickets, including incident and service requests by improving IT support efficiencies and correctly prioritizing and managing the tickets. Create realistic SLAs to maintain efficiency, customer satisfaction and IT team productivity.
- Analyze aging of tickets and provide key metrics including Average Ticket Age, Distribution, and Time to Resolution.
- Supervise, manage and schedule service desk operations including task assignments as well as performing performance evaluations.
- Responsible for staff productivity and their time tracking and management of priorities.
- Responsible for the creation and maintenance of desktop and mobile computing standards.
- Responsible for the procurement, implementation, support and maintenance of City owned desktops / laptops and mobile devices including cell phones, iPADs and Mobile Dispatch Computers (MDC).
- Act as the escalation point for unresolved issues and provide managerial support for complex issues.
- Develop and manage On-Call schedules to ensure 24
- 7 support to the customers.
- Ensure documentation is current with systems, standard operating procedures and processes.
- Foster partnerships with other IT groups as an integral part of meeting the City's technology needs.
- Conduct regular satisfaction surveys and engage in improvements based on feedback.
- Provide continuous support and mentorship to the Service Desk team ensuring they have access to internal and external service I.T. training programs.
- Ensure documentation is current with systems, standard operating procedures and processes.
- Foster partnerships with other IT groups as an integral part of meeting the City's technology needs.
- Conduct regular satisfaction surveys and engage in improvements based on feedback.
- Develop and maintain IT service management (ITSM) processes as governed by ITIL best practices.
- Work with other IT Infrastructure groups to Implement and maintain Single Sign-On (SSO), Multi-Factor Authentication (MFA), and other access control mechanisms.
Skills :
Minimum Qualifications
Education :
Bachelor Degree (4 years) in Information Technology, Computer Science, or similar.
Highly Preferred :
[job_alerts.create_a_job]
Sr Manager It • Oxnard, CA, United States
[internal_linking.similar_jobs]
A company is looking for a Senior Manager, Customer Support and Field Services.Key Responsibilities Guide and develop a customer care organization to deliver exceptional service Support operatio...[show_more] A company is looking for a Senior Manager Customer Support.Key Responsibilities Manage a technical support team to deliver high-quality support for products Set objectives, evaluate progress, an...[show_more] 
Full Time Associate Technical Applications Specialist position supporting the DMS Department providing logistics services in support of provisioning for weapon / combat system configurations both US ...[show_more]
The Administrative Officer serves as the senior administrative manager for assigned Navy programs, overseeing the planning, coordination, and execution of administrative operations in support of th...[show_more]
This position is for an Independent Contractor to serve the Hueneme Area .Physical Therapist to deliver premier excellence of care and is enthusiastic about working with adults of all age...[show_more]
Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...[show_more]
Consulting Manager / Senior Consulting Manager.ProcureAbility, a Jabil company, is the leading procurement services company, offering advisory, managed services, digital, staffing, and recruiting sol...[show_more] KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for Senior Manager of IT Technical Services.
Senior Manager, IT Technical Services.Help Desk / Service Des...[show_more] 
At INDI, we're passionate about empowering individuals and businesses worldwide.Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovati...[show_more]
Are you a hardworking, service-minded leader with a real passion for the hospitality industry?.Are you looking to take a step towards building your restaurant manager career, instead of just workin...[show_more]
Enterprise Customer Success Manager.Dozuki is the industry leader in connected worker software, empowering manufacturing companies to achieve faster, better, and safer operations.We drive frontline...[show_more] This role is Onsite in Oxnard, CA & it’s a 6+ months contract.KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Systems Engineer in Oxnard, CA.We are...[show_more] 
IT Support Specialist (Secret Clearance Required) • •Location : • Port Hueneme, CA.Clearance : • Active •Secret Clearance • required.
Certification : • •CompTIA Security+ •.Experience : • 1-2 years of •Desktop...[show_more] Network Technician (Deployed Support Specialist) - On-Site in Port Hueneme, CA • •Clearance : • Active •DoD Secret Clearance •.
Certifications : • •OEM Certification (CCST, CCT) • or higher ( •CCNA •), plus ...[show_more] 
Provide expertise and services in the disciplines of maritime structures design and construction, construction of seafloor infrastructure, hydrodynamics, mooring systems, seafloor cable systems, an...[show_more] A company is looking for a Manager, Customer Support Engineering.Key Responsibilities Ensuring the delivery of an exceptional customer experience at scale Setting measurable goals to evaluate an...[show_more] Full Time Associate Technical Applications Specialist position providing logistics support with Diminishing Manufacturing Sources and Material Shortages (DMS MS).
DMS support includes supporting wea...[show_more] 
Manager Position in Sensors Weapons & Launchers Department.You will serve as a manager in the Sensors Weapons & Launchers Department of Naval Surface Warfare Center.
The Secretary of Defense has ord...[show_more]
Senior Customer Support Manager
VirtualVocations • San Buenaventura, California, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Senior Manager of Customer Support
VirtualVocations • San Buenaventura, California, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
#2556 Associate Technical Application Specialist (TA20)
ADVANTEDGE TECHNOLOGY, INC. • Port Hueneme, CA, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Administrative Manager III (Contingent)
Centurum • Port Hueneme, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Physical Therapist (PT) for Home Health
FeldCare Connects • Port Hueneme, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Work from Home
HomeJobFinder • Port Hueneme, CA
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Manager
Jabil • Oxnard, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Sr. Manager, IT Technical Services (Help Desk / Service Desk Manager)
KORE1 • Oxnard, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Technical Director - Remote
INDI Staffing Services • Oxnard, CA, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted]
Restaurant Senior Manager - Full Service - Oxnard, CA
HHB Restaurant Recruiting • Oxnard, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Enterprise Customer Success Account Manager (Remote-US)
Dozuki • Oxnard, CA, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
System Engineer
KORE1 • Oxnard, CA, United States
[job_card.temporary]
[last_updated.last_updated_variable_days] • [promoted]
IT Specialist Mid - Port Hueneme
TEKsystems • Port Hueneme, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Deployed Support Specialist (Field / Base Network Tech)
TEKsystems • Port Hueneme, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Ocean Systems Engineer, Lead
BOOZ, ALLEN & HAMILTON, INC. • Port Hueneme, CA, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Manager of Customer Support Engineering
VirtualVocations • San Buenaventura, California, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
#2563 Associate Technical Applications Specialist (TA20)
ADVANTEDGE TECHNOLOGY, INC. • Port Hueneme, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
MANAGER
California Staffing • Port Hueneme Cbc Base, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]