Automotive Technician, Service Advisor, Parts Specialist- Mechanical Claims Adjuster

• Strive to uphold Core Values of Serving People, Building Trust, Improving Continuously, and Embracing Innovation & Change.
• Answer incoming claims calls, identify key information about the customer’s contract, and answer questions related to coverage.
• Communicate follow-up information as needed.
• Communicate new claims web instructions.
• Ability to manage escalated cases and handle disputes or complaints effectively.
• Review incoming claims assigned to you and/or your responsible queues.
• Request any additional information needed, such as pictures or ordering inspections, prior to authorizing claims.
• Ensure 100% of all authorized claims are approved by the appropriate parties prior to authorization.
• Adjudicate claims, in accordance with the applicable agreement terms and state requirements and provide authorization of no more than 30 minutes of receipt if no additional information is required.
• Ensure all claim handling and communication is handled within our desired metrics.
• Maintain professional and technical knowledge.
• Work independently & proactively.
• Assist the Mechanical Claims Lead and Supervisor with various projects.

• Support other teams.
• Cross-train to gain basic knowledge of other departments within our organization.
• Share ideas that may help with organizational productivity

• Reliable and punctual.
• Keeps a positive attitude and remains cool under stress.
• Plan, organize, prioritize, and complete projects and assignments in a timely manner.
• Detail-oriented, accurate, and highly organized.
• Displays pride in work.
• Active listener with the ability to adapt/respond to various types of personalities.
• Receptive to coaching and development.
• Interact effectively with associates, management, and internal and external customers.
• Superior communication skills, both written and verbal.
• Demonstrate that you can solve customer problems using creative and effective techniques.
• Maintain confidentiality of sensitive company information and use judgment and tact in applying policies, solving problems, and communicating standards.
• Operate computer hardware and software, including Microsoft Office Suite, and specialized software applications.
• Ability to type at least 40 wpm + Strong 10-key.
• Strong mathematical aptitude.
• Operate a calculator and related office equipment.
• Proven ability to multi-task and handle interruptions.
• Ability to work flexible hours.

• ASE Certification, or Automotive Service Excellence.
• Experience in automotive mechanical claims, service writing, or repair facility operations.
• Strong understanding of automotive systems, repair processes, and industry labor guides (e.g., Mitchell, AllData).
• Knowledge and experience with claims contact center.

• Normal office environment.
• Ability to frequently sit for long periods of time.
• Ability to occasionally walk, stand and reach with hands and arms, stoop, kneel or crouch.
• Ability to constantly hear and talk, both in person and by phone.
• Ability to grasp objects such as telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment.
• Ability to spend extended hours in front of a computer screen and use close vision, distant vision, depth perception and adjust focus.
• Ability to lift at least 20 pounds.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.