Customer Service Representative Dispatch

Make a difference protect lives and achieve your dreams. Build your career with the industry-leading fire life safety and security company.

The Customer Service Representative will interact with the companys customers by addressing inquiries and resolving complaints. The position is directly responsible for creating an effortless customer experience for external and internal customers by phone or email. The position is also directly responsible for product inquiries appointment scheduling and verification providing support to our branches and field partners and customers as well as customer conflict resolution and escalation. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.

Essential Duties & Responsibilities :

Interacts with customers via telephone email online chat or in person to provide support and information on products or services.

Collects and enters orders for new or additional products or services.

Fields customer questions and complaints; when the issue is beyond the representatives knowledge forwards to the assigned specialist or other appropriate staff.

Ensures that appropriate actions are taken to resolve customers problems and concerns.

Maintains customer accounts and records of customer interactions with details of inquiries complaints or comments.

Perform other duties assigned by management.

Education / Qualification :

High school diploma or equivalent.

A minimum of 2 years Customer service experience in data entry dispatch required.

Excellent communication skills including active listening.

Service-oriented and able to resolve customer grievances.

Proficient computer skills with the ability to learn new software.

Other Duties :

Adheres to the Code of Conduct Confidentiality Agreement and Company Safety Policy.

Performs other duties as assigned by management.

Physical Requirements :

Prolonged periods sitting at a desk and working on a computer.

Benefits and Perks : Excellent pay

Medical dental vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire and Safety is an Equal Opportunity Employer

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1