Director of Residential Sales

RAM JACK DIRECTOR OF RESIDENTIAL SALES


Position Summary


The Director of Residential Sales is responsible for leading, developing, and driving performance across Ram Jacks residential sales teams in Oklahoma, Arkansas, and Texas.

This role ensures that all sales processes, training, accountability measures, and performance standards are consistently implemented and aligned with the companys growth goals.

Serving as a key partner to the Senior Director of Sales, Marketing & Business Development, the Director focuses on building a high-performing, data-driven sales organization that embodies Ram Jacks culture of integrity, excellence, and customer commitment.

Key Responsibilities


Sales Leadership & Team Development

• Lead and coach Senior Managers, Team Leads, and Project Managers to achieve individual and regional sales targets.
• Foster a high-performance sales culture built on accountability, consistent follow-up, and a focus on customer satisfaction.
• Identify and develop emerging leaders and future managers within the sales organization.
• Conduct regular performance reviews, training sessions, and goal-setting meetings to reinforce standards and celebrate wins.

Sales Process & Performance Management

• Ensure consistent execution of Ram Jacks sales process, software utilization, and lead follow-up standards across all regions.
• Monitor and analyze daily, weekly, and monthly sales metrics including appointments, close ratios, revenue, and margins and implement corrective actions where needed.
• Partner with the Senior Director to establish and manage sales goals, forecasts, and performance incentives.
• Support continuous improvement through field ride-alongs, coaching, and real-time feedback.

Collaboration & Alignment

• Work cross-functionally with Quality Control and Production leadership to ensure smooth handoffs from sales to installation.
• Provide consistent communication and performance updates to the Senior Director.
• Share best practices between markets to drive overall company-wide sales excellence.

Field Engagement

• Spend approximately 30% of time in the field conducting ride-alongs, mentoring Project Managers, and supporting regional sales efforts.
• Evaluate regional performance trends, market opportunities, and customer feedback firsthand.

Key Performance Indicators (KPIs)

• Regional and individual sales growth
• Close ratio and revenue per appointment
• Margin consistency and profitability
• Team development and retention
• CRM compliance and pipeline management
• Customer satisfaction and 5-star review rate

Reports To: Senior Director of Sales, Marketing & Business Development
Direct Reports: Senior Managers (Future), Team Leads (Current), Project Managers (Indirect)

Ideal Candidate

• Proven sales leader with a strong track record in managing and scaling multi-region sales teams
• Highly accountable and data-driven operator who thrives in a performance-based environment
• Motivational coach who can inspire and develop people to exceed goals
• Excellent communicator clear, consistent, and results-oriented
• Strategic thinker with strong field awareness and leadership presence
• Embodies Ram Jacks culture and core values

Benefits

We offer a comprehensive benefits package designed to support your health, well-being, and financial security, including:

• Medical, Dental, and Vision Coverage
• Life Insurance
• Short and Long Term Disability Plans
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) Retirement Plan with company contribution

Ram Jack is an equal opportunity employer.