Program Manager (Living Services Program)

Job Title : Program Manager for Living Services Program

Status : Full-Time Exempt.

Pay : $66560 - $83200 / year depending on experience

JOB SUMMARY :

Friends of Children with Special Needs (FCSN) is a Bay Area non-profit organization founded in 1996 and focused on helping individuals with special needs and their families find love hope respect and support through integrated community involvement. The FCSN Supported Living Services (SLS) team is seeking an energetic patient detail-oriented and reliable Program Manager.

ESSENTIAL FUNCTIONS :

Under the supervision of the Program Director this position manages and oversees all living services involving consumers families Living Services (LS) trainers and case managers.

Actively participate in FCSN management activities including strategic planning technology planning / implementation fundraisers & annual Family Day.

Build and maintain relationships with key agency stakeholders such as Regional Center of the East Bay and Department of Developmental Services

Align with FCSNs core values and create a culture built on the core values and the norms of continuous improvement.

Maintain a climate which attracts retains and motivates a diverse clients and staff.

RESPONSIBILITIES :

Establish efficient analysis systems proactively assess service delivery and develop effective strategies to enhance program quality financial stability and seize performance gap

Proactively develop plans for effective crisis management and communication especially for COVID-19 and emergency situations

Establish effective strategies and systems in monitoring program funding forecasting SLS budget submitting monthly billing fixing outstanding POS issues and supervising expenses

Strategically guide staff / mgmt. team in well preparation for internal and RC audits

Ensure compliance with HIPAA laws Confidentiality HCBS rules and RC regulations

Oversee completion of emergency preparedness practices and drills

Maintain cell phone coverage and handle emergencies

Actively participate inspire and involve staff / clients / parents in FCSN events

Ensure the quality of PCT ISP development and the implementations of all ISP & IPP objectives

Guide team to promote truly PCT implementations and use PCT tools / approaches effectively to assist clients

Set exemplary expectations inspire team members in maintaining a climate of excellence and accountability

Demonstrate sufficient behavioral management skills to train and instruct staff

Proactively conduct and / or arrange staff trainings to promote program quality and improve staffs skills

Proactively analyze team morale develop effective solutions and strategically foster staff retention

Conduct quarterly & annual staff performance evaluation and progressive disciplinary actions

Communicate effectively with mgmt. team and staff

Diligently engage in outreaches to promote FCSNs publicity

Explore establish and maintain community partnership for collaboration and community integration opportunities

Serve as an effective spokesperson and well represent FCSN in public including RC DDS clients / parents and community partners

Perform other duties as assigned

REQUIREMENTS :

Education : Bachelors degree in a Social Work Psychology Counseling or a related human services field

Experience : Minimum of 3 years management experience in supported living services

Other Skills :

• Self-motivated and able to work independently while being part of a team
• Excellent writing and verbal communication skills
• Highly organized analytical and a visionary leader
• Strong project management and time management skills
• Possess the ability to motivate and maintain effective working relationships with staff and partners
• Proficient in using Microsoft Office applications

Personality Traits :

COMPANY-WIDE HIRING REQUIREMENTS :

BENEFITS :

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 66560 - 83200