Clinical Support Associate OCS Program - Phoenix, AZ

Clinical Support Specialist

The Clinical Support Specialist plays a vital role in supporting the TransMedics Organ Care System (OCS) program. Following extensive training, this position provides clinical and operational support to ensure the safe maintenance, optimization, and transport of donor organs for transplantation. The role requires travel to transplant centers and operational hubs, supporting OCS Specialists and ensuring consistent adherence to TransMedics protocols, policies, and quality standards.

Key Responsibilities:

• Clinical & Technical Support
• Travel to transplant centers (primarily local or regional but may vary) to provide coverage and relief to OCS Specialists on extended cases.
• Maintain and optimize procured organs on the OCS in accordance with TransMedics' clinical protocols.
• Operate the OCS console and perform technical tasks including: Organ assessment and monitoring, Blood sampling and i-STAT operation, Medication administration to the OCS module, Gas tank exchange, Final organ flush and facilitation of organ transfer off the OCS
• Communicate effectively with internal and external clinical teams throughout all stages of transport and support.
• Operational Support
• Dispose of used OCS modules, clean and prepare OCS consoles for subsequent cases.
• Return OCS consoles to the hub and complete all post-case documentation accurately and promptly.
• Participate in hub operations as requested, including receiving deliveries and supporting logistics.
• Scheduling & Availability
• Participate in on-call rotation for approximately fifteen 24-hour shifts per month (including holidays and weekends).
• Once assigned to a case, remain available to support operations for a minimum of 16 hours before rest.
• Perform additional TransMedics duties as assigned.

Management Responsibilities: This position does not have supervisory responsibilities.

Physical Requirements:

• Must be able to lift/pull/push up to 75 pounds and safely navigate aircraft stairs with equipment.
• Must comply with TransMedics' medical screening and vaccination requirements.
• Must be able to stand, walk, and perform repetitive tasks during extended case coverage.

The company provides legally required accommodations where possible; however, as on-site hospital access is essential for this position, some accommodations may not be feasible without creating undue burden.

Minimum Qualifications:

• Associate Degree in Nursing (ADN), or certification as an EMT, CMA, or equivalent combination of education and experience.
• Strong organizational, problem-solving, and critical-thinking skills.
• Excellent interpersonal and communication skills with the ability to collaborate effectively across teams.
• Ability to perform calmly and professionally in high-pressure clinical environments.
• Flexibility to work nights, weekends, and holidays as needed.
• Demonstrated adaptability, dependability, and a proactive attitude toward achieving company goals.

Preferred Qualifications:

• Two (2) or more years of experience as an Associate Nurse, EMT, or Certified Medical Assistant.

Every Organ Wasted is a Life Not Saved.

TransMedics, Inc. is a commercial-stage medical technology company transforming organ transplant therapy for patients worldwide. Our mission is to help save more patients' lives by increasing access to viable donor organs for those who are awaiting an organ transplant. To accomplish this mission, we partner closely with transplant stakeholders worldwide and help expand their access to healthy donor organs, while delivering the highest quality technology, service, clinical care and outcomes.

Driven by a passion for improving patient care, we make the impossible possible and keep our employees at the center of everything we do. Together, we strive to enhance the quality of life for transplant recipients and their families, fostering hope and healing in the journey toward better health.

Maximize your potential at TransMedics, Inc.

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.

Employee Benefits:

• Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA
• Dental
• Vision
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Short Term Disability
• Long Term Disability
• 401K Plan
• Pet insurance
• Employee Stock Purchase Plan