Program Support Coordinator

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Position : Program Support Coordinator

Location : 240 Cadwell Drive, Springfield, MA 01104

Reports to : Neighborhood Sustainability Department

Standard Hours- Mon-Fri 8-4

About Revitalize CDC : Since Revitalize CDCs (RevitalizeCDC.com) inception in 1992, the organization has completed almost 1,100 homes with the help of 10,000 volunteers investing $54 Million into Western Massachusetts. In the past year, Revitalize CDC served over 2,300 low-income families with children, elderly citizens, military veterans and people with special needs. Revitalize CDC focuses on making meaningful improvements on homes to help reduce energy use, save money, and create a safe, healthy and sustainable living environment for residents. We offer a rewarding environment for individuals interested in public health, housing, environmental justice, policy and project / program management.

Our Mission :

Revitalizing homes, neighborhoods and lives through preservation, education and community involvement.

We believe in a safe, healthy and energy-efficient home for everyone and perform critical repairs, modifications and rehabilitation on the homes and non-profit facilities of low-income families with children, military veterans, the elderly and people with disabilities.

Position Description :

Revitalize CDC is seeking a qualified candidate to support the development and implementation of community programs in focus neighborhoods. The Program Support will support two complementary initiatives aimed at improving environmental and public health outcomes in environmental justice neighborhoods of Chicopee and Holyoke. Through the DCR Greening the Gateway Cities Program (GGCP), the position assists with expanding the urban tree canopy to reduce energy use, mitigate heat islands, and enhance neighborhood livability. Simultaneously, under the Mass Save Community Education Grant, the role promotes energy efficiency awareness, connects residents to weatherization and energy retrofit programs, and helps track outreach impacts. Furthermore, support for the annual #GreenNFit Neighborhood Rebuild consists of supporting the Neighborhood Sustainability team in outreach to the community, collecting eligibility documentation and coordinating the annual volunteer event.

This hands-on role bridges fieldwork, outreach, and education, helping residents understand how trees and energy efficiency work together to create healthier, more sustainable homes and communities. This role is expected to continue over time, with responsibilities evolving as individual grants conclude and new programs begin.

Greening the Gateway Cities

• Assist DCR crews and partners with tree planting, watering, mulching, and maintenance in target neighborhoods.
• Conduct door-to-door outreach to encourage residents to request free trees and learn about their benefits.
• Record tree data (species, location, survival rates) using mobile tools or GIS-based systems.
• Help coordinate volunteer and community planting events with city staff and nonprofit partners.
• Support follow-up visits to ensure healthy tree establishment and care.

Energy Education

• Deliver community education and outreach around home energy efficiency, including Mass Save, weatherization, and energy retrofit opportunities.
• Distribute educational materials at community events, workshops, and door-to-door campaigns.
• Assist residents in navigating Mass Save assessments and connecting with approved contractors.
• Track outreach metrics, participation, and outcomes for grant reporting.
• Collaborate with energy partners such as HomeWorks Energy, Valley Opportunity Council, and local municipalities.

#GreenNFit Neighborhood Rebuild

• Neighborhood Sustainability Department takes the lead on our annual neighborhood rebuild event
• Conduct outreach and engagement with residents in target neighborhoods through door-to-door canvassing, events, workshops, and tabling.
• Assist residents with program information, referrals, and enrollment related to energy efficiency, home repairs, and healthy housing resources.
• Coordinate logistics for community events, volunteer days, and neighborhood initiatives (e.g., GreenNFit).
• Support field activities including site visits, inspections, follow-ups, and coordination with internal staff and external partners.
• Assist with residential project coordination, including scheduling, documentation, and communication with homeowners and contractors.
• Help track project timelines, milestones, and deliverables across multiple programs.

Qualifications :

• Proficient with Microsoft Office Suite, G Suite, as well as data collection, capture and tracking methods
• Ability to organize and maintain appropriate records and documentation
• Excellent oral and written presentation skills
• Ability to think creatively with excellent problem-solving skills
• Willingness to be flexible, adaptable and work as a team with clients, volunteers and staff
• This position requires frequent sitting, standing, traveling, walking, talking or listening and driving.
• Additional appropriate education or related experience may be substituted for certifications
• Sensitivity to cultural diversity and the needs of individuals with low-incomes

Benefits

• Gain hands-on experience in urban forestry, energy efficiency, and community engagement.
• Play a key role in advancing environmental justice and public health goals.
• Work within a mission-driven nonprofit making visible improvements to local neighborhoods.
• Professional development opportunities and pathways toward green career certifications (e.g., BPI, energy auditing, urban forestry).

Requirements :

• Ability to work with diverse populations
• A passion for Revitalize CDCs mission, along with knowledge of affordable housing, and critical housing needs
• Ability to work a flexible schedule that may include evenings or weekends depending on the organizations needs
• Positive and can-do attitude
• Ability to take initiative and work in a fast-paced and sometimes demanding work environment
• Willingness to adapt to different work environments and represent the organization in a professional manner
• Willingness to learn and grow
• Support our workplace culture of support and teamwork

Preferred Qualifications :

• Bachelors degree from an accredited college or university desired;
• Experience with community engagement, knowledge of populations we serve
• Springfield resident
• Spanish language proficiency desired;
• Knowledge of safe and healthy homes and critical home repairs
• Independent self-starter, detail oriented, works well with people of diverse backgrounds, has a solid work ethic and high integrity as well as the ability to exercise good judgment in a variety of situations.

Specific Requirements :

This position will be assigned duties that require the operation of a motor vehicle. The incumbent must maintain access to a motor vehicle and possess a motor vehicle operators license valid in the State of Massachusetts. This position requires Flu vaccine, COVID-19 vaccine and booster.

AA / EOE / ADA

Women and minorities are encouraged to apply. Employment is contingent upon successful completion of Criminal Offender Record Check (C.O.R.I.) and driving record check.

Revitalize Community Development Corporation is a Drug and Smoke Free Workplace and an Equal Opportunity Employer