Information Technology SupervisorVirtualVocations • Pasadena, Texas, United States

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Information Technology Supervisor

VirtualVocations • Pasadena, Texas, United States

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[job_card.full_time]

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A company is looking for an Information Technology Supervisor (Remote).

Key Responsibilities

Supervise Service Desk Analysts, ensuring high-quality customer service

Manage daily operations of the service desk, addressing technical support requests efficiently

Develop and implement processes to enhance service desk efficiency and monitor performance

Qualifications and Requirements

Preferred Associate of Science (A.S.) degree in a technology-related field

5+ years of experience in a technology support environment with supervisory responsibilities

ITIL Foundation certification or other IT services-related certifications preferred

Strong technical knowledge of IT systems, including Windows operating systems and MS Office applications

Demonstrated success in a technology-related supervisory position

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Information Technology • Pasadena, Texas, United States

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