Document Compliance Specialist

Dealership :

L0397 Driveway Home Office

Driveway.com | Document Compliance Specialist

Location : 14900 Landmark Blvd Dallas, TX 75254

Schedule : 8 : 00am -5 : 00pm; 40 hours a week, will include a rotational Saturday shift.

Compensation : The full salary range for this position is $16.82-$31.25 / hr. The anticipated starting pay is $16.82-$24.00 , determined by factors such as skills, experience, and organizational considerations. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!

Position Overview :

TheSpecialist, Document Complianceis the key link between the Driveway Care Centerand the Driveway customer for all paperwork processing. This is a seniorcustomer service &administrativeserviceposition that focuseson creatinga timelyand seamless experience for our Driveway customers. This is achieved through communication of entire process with customer,validatingcompleteness of supporting documentation,andpreparing all deal related paperwork. This position will be the primary point of contact for our Driveway customers as it relates tothedealpaperwork and processes. This position is also responsible for coordinating vehicle availability with the selling dealershipas well as handing off fully executed Driveway deals to therespective Dealership Accounting team.

What You'll Do

Clearly communicates paperwork andprocessesto customer, including any follow up questions

Createandcompleteall deal relatedpaperworkin DMS,bank approval systemsand protection product systems(whenapplicable)

Transact paperwork with customers using digital tools where possible,and wet ink when necessary

Process allpaperworkand ensureit meets the needs of theBusinessOffice(including proof of delivery), state specific DMV and lender requirements.

Scan / send all deal documentation to the Deal Posting team in the Regional Business Office or Dealership Accountant in astand-alonebusiness office

Work withBusinessOfficesto track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.

What You'll Bring

Sense of urgency

Strong attention to detail

Excellent communication(written & verbal)

Ability to work invarious dealership systems (DMS, DMV,e-contracting, digital contracting, etc.)

Mathematics – ability to solve basic math calculations

Positive customer service attitude

We offer best in class industry benefits :

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.