Business Systems Analyst - Operations Technology

The Business Systems Analyst (BSA) acts as a crucial link between Operations and Technology to ensure that technological solutions deliver maximum business value and align with our strategic goals. This role is responsible for translating complex operational workflows in distribution, warehousing, and transportation environments and converting them into clear, actionable technical requirements. The BSA will be the subject matter expert for key operational systems to help drive both incremental process improvements and transformational technology initiatives which advance the company’s operational efficiency, visibility, and performance.

Essential Duties:

• Work directly with Operations, IEs (Industrial Engineers), and SMEs (Subject Matter Experts) to identify and document business processes, pain points, and opportunities for technological improvement within the supply chain.
• Translate complex business processes into clear technical requirements, user stories, and use cases for development teams.
• Ensure alignment between business goals, system functionality, and user experience.
• Develop a deep understanding of core operational systems, including our Warehouse Management System (WMS), Transportation Management System (TMS), and Enterprise Resource Planning (ERP) integrations.
• Analyze business requirements and collaborate with Enterprise IT to design functional and technical solutions that are both effective and feasible.
• Participate in solution design sessions, system testing, and validation to confirm business fit and usability.
• Support implementation, rollout, and post-deployment reviews to ensure smooth adoption and measure value realization.
• Map and document business workflows, data flows, and system interactions to ensure shared understanding among technical and business stakeholders. This includes "as-is" and "to-be" process flows, user stories, functional specifications, and use cases.
• Assist in developing test plans, conducting user acceptance testing (UAT), and supporting the training and deployment of new systems or features.
• Serve as a liaison between Operations, IT, Supply Chain, and Field Leadership to facilitate communication and ensure shared understanding.
• Partner with other Operational Excellence team members to align process improvements with technology enablement.
• Support vendor evaluations, proof-of-concept testing, and onboarding of new tools and systems.
• Leverage data analysis to support business case development, root cause analysis, and continuous improvement initiatives.
• Assist in developing operational dashboards, metrics, and reports that inform decision-making.
• Support change management efforts by preparing documentation, training materials, and communications for end users.
• Contribute to a culture of innovation and improvement by identifying emerging tools, technologies, and automation opportunities.
• Other duties as assigned

Qualifications:

• Bachelor’s degree in business, Information Systems, Supply Chain, or related field.
• 3 – 5 years of proven experience as a Business Systems Analyst, preferably within a distribution, manufacturing, or supply chain environment.
• Strong understanding of WMS and ERP systems as well as the operational or supply chain processes within distribution, logistics or foodservice environments.
• Excellent communication, interpersonal, facilitation, documentation and analytical skills.
• Demonstrated ability to translate complex business needs into technical specifications and vice versa.
• Experience supporting system implementations, enhancements, or ERP/WMS/TMS solutions.
• Proficiency in process mapping and analysis tools (, Visio, Lucidchart, Miro) and basic data analysis (Excel, Power BI, SQL preferred).
• Familiarity with Lean, Six Sigma, or continuous improvement methodologies preferred.

Corporate Summary:

At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation. A privately held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

Our Mission: At Shamrock Foods Company, we live by our founding family’s motto to “treat associates like family and customers like friends.”

Why work for us?

Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That’s why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn’t stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, and wellness programs.

Equal Opportunity Employer

At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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