Talent.com
Client Project Manager 3
Client Project Manager 3Pace Analytical Services, LLC • Indianapolis, IN, United States
Client Project Manager 3

Client Project Manager 3

Pace Analytical Services, LLC • Indianapolis, IN, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Shift :

Monday through Friday, 8 : 00 AM - 5 : 00 PM

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Client Project Manager 3

SUMMARY :

Responsible for project setup, oversight of sample receipts, monitoring project status, and ensuring that samples are collected, analyzed, documented, and reported in conformance with client requirements, as well as project closure. This position can expect to carry up to $3M in revenue depending on experience, client assignments and other business needs while providing excellent technical and customer-centric service.

  • Compensation : $60,000 per year

ESSENTIAL FUNCTIONS :

  • Onboards new clients, provides comprehensive training and resources to understand products and services; sets up initial client profile and data in LIMS correctly and accurately.
  • Builds and maintains strong, long-term relationships, serves as the primary point of contact for client inquiries and issues, and conducts regular check-ins with clients to ensure satisfaction.
  • Addresses complex client concerns and resolves issues promptly, coordinates with the lab functions / departments to ensure timely completion of client work or resolution of problem. Provides ongoing education and training to clients to help them maximize product usage.
  • Monitors client's health and proactively addresses potential churn risks, develops and executes strategies for client retention and contract renewals in partnership with sales and operations. Identifies upsell and cross-sell opportunities and communicates to sales and operations.
  • Provides project planning / timing with lab, sales and the client and ensures the project is set up correctly in LIMS, pricing is accurate, and details are communicated to the respective parties.
  • Identifies and resolves complex project issues promptly.
  • Reviews project deliverables to ensure they meet quality standards and client requirements; manages client feedback and ensures continuous improvement.
  • Maintains clear and consistent communication with clients and internal teams; prepares and delivers project status reports on progress, risks and issues.
  • Conducts project closure to ensure final deliverables and client satisfaction are confirmed, client is invoiced, evaluates project success, and support accounting needs regarding invoicing / payment.
  • Works closely with cross-functional teams to ensure project outcomes align with client objectives.
  • Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
  • Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

    • QUALIFICATIONS :

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Education and Experience :

  • Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND five (5) years of customer service experience; OR an equivalent combination of education, training, and experience.

    • Required Knowledge and Skills

    Required Knowledge :

  • Complex principles, practices, and techniques of customer service.
  • Applicable industry laws, codes, and regulations.
  • Computer applications and systems related to the work.
  • Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
  • Complex principles and techniques of providing effective oral presentations.
  • Complex principles and practices of program planning, development, and evaluation.
  • Correct business English, including spelling, grammar, and punctuation.

    • Required Skills :

  • Performing and providing professional-level customer service in a variety of markets.
  • Training others in policies and procedures related to the work.
  • Interpreting, applying, and explaining applicable laws, codes, and regulations.
  • Preparing functionals reports, correspondence, and other written materials.
  • Using initiative and independent judgment within established organizational and department guidelines.
  • Using tact, discretion, and prudence in working with those contacted in the course of the work.
  • Performing effective oral presentations to large and small groups across functional peers and the department.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
  • Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

    • WORKING ENVIRONMENT :

    Work is performed in an office setting.

    Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

    Benefits

    When you join Pace, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

    Equal Opportunity Employer

    Pace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    [job_alerts.create_a_job]

    Client Project Manager • Indianapolis, IN, United States

    [internal_linking.similar_jobs]
    Client Project Coordinator 1

    Client Project Coordinator 1

    Pace Analytical, Inc. • Indianapolis, IN, US
    [job_card.full_time]
    Monday through Friday, 8 : 00 AM - 5 : 00 PM.Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward. to innovate and advance all aspects ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Project Manager - Arcadia, Florida

    Project Manager - Arcadia, Florida

    Performance Services • Indianapolis, IN, US
    [job_card.full_time]
    POSITION PURPOSE - This is a Project Manager role that will work out of Arcadia, Flordia.The Project Manager position is responsible for providing leadership on assigned projects to maintain positi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel CT Tech - $2808.17 / Week

    Travel CT Tech - $2808.17 / Week

    Host Healthcare • Columbus, IN, US
    [job_card.full_time]
    Host Healthcare is seeking an experienced CT Tech for an exciting Travel Allied job in Columbus, IN.Shift : Inquire Start Date : 01 / 12 / 2026 Duration : 13 weeks Pay : $2808. At Host Healthcare, we are de...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Project Manager

    Project Manager

    International Medical Group • Indianapolis, IN, US
    [job_card.full_time]
    Hybrid (Indianapolis Office) –.Fully remote considered for the right candidate.Join Us and Drive Strategic Transformation. At our organization, growth isn’t just a goal—it’s ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Occupational Therapist (OT) - $2,064 per week in Columbus, IN

    Travel Occupational Therapist (OT) - $2,064 per week in Columbus, IN

    Medical Solutions • Columbus, IN, US
    [job_card.full_time]
    A facility in Columbus, IN is seeking its next amazing OT (Occupational Therapist).Read on if this sounds like your perfect fit!. Nurses and allied healthcare professionals are in high demand nation...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Client Solutions Manager

    Client Solutions Manager

    Indianapolis Staffing • Indianapolis, IN, US
    [job_card.full_time]
    Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Clinical Project Manager

    Clinical Project Manager

    Pharmavise Corporation • Indianapolis, IN, US
    [job_card.full_time]
    The Clinical Project Manager (CPM) is responsible for leading and managing all aspects of clinical trials from initiation through closeout. This includes ensuring that clinical projects are conducte...[show_more]
    [last_updated.last_updated_30] • [promoted]
    CMS Project Manager I

    CMS Project Manager I

    Johnson Controls • Indianapolis, IN, US
    [job_card.full_time]
    The Construction Project Manager is part of our Building Technology & Solutions business at Johnson Controls.Due to our growth, we are adding this position to our team. This person will lead mechani...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel CT Tech

    Travel CT Tech

    Axis Medical Staffing • Columbus, IN, US
    [job_card.full_time]
    Axis Medical Staffing is seeking an experienced CT Tech for an exciting Travel Allied job in Columbus, IN.Shift : 3x12 hr days Start Date : 12 / 01 / 2025 Duration : 13 weeks. TOP RANKED TRAVEL NURSING COM...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Project Manager 3

    Client Project Manager 3

    Pace Analytical Services • Indianapolis, IN, US
    [job_card.full_time]
    Monday through Friday, 8 : 00 AM - 5 : 00 PM.Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward. to innovate and advance all aspects ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Project Management Contractor

    Project Management Contractor

    Globalchannelmanagement • Indianapolis, IN, US
    [job_card.full_time]
    Project Management Contractor needs 8+ years' experience.Project Management Contractor requires : .Bachelor’s degree preferably in a health-related, scientific or engineering field.Pharma, ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Project Manager - Mission Critical Data Center Construction

    Senior Project Manager - Mission Critical Data Center Construction

    Hatched Recruitment Group • Indianapolis, IN, US
    [job_card.full_time]
    Senior Project Manager – Mission Critical Data Center Construction.Location : Chicago, Indianapolis, Phoenix or Columbus. Employment Type : Full-time, Leadership Role, SME for Data Centers.Compensatio...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Manager, Systems Engineer (Spacecraft Bus Group Lead)

    Manager, Systems Engineer (Spacecraft Bus Group Lead)

    L3Harris Technologies • FORTVILLE, Indiana, United States
    [job_card.full_time]
    L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Success Manager

    Client Success Manager

    Scale AI • Indianapolis, Indiana, United States
    [job_card.full_time]
    Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission. Outlier is committed to improving the intelli...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Data Annotation • Columbus, Indiana
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Project Management Principal - Pharmaceutical

    Project Management Principal - Pharmaceutical

    Veterans Staffing • Indianapolis, IN, US
    [job_card.full_time]
    Project Management Principal - Pharmaceutical.The purpose of this Principal Project Management position is to provide expert-level experience and judgment while delivering projects at a client site...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Client Project Coordinator 1

    Client Project Coordinator 1

    Pace Analytical Services, LLC • Indianapolis, IN, United States
    [job_card.full_time]
    Monday through Friday, 8 : 00 AM - 5 : 00 PM.Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward. to innovate and advance all aspects ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Client Service Manager

    Client Service Manager

    Sago • Indianapolis, IN, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    This position is being posted as a partnership between Sago and Sago Health, a Health Insights / Med Learning Group Company. The selected employee will be employed by Sago under the direction of Sago ...[show_more]
    [last_updated.last_updated_variable_days]